- Unique Entry Point into A Specialist Field for those with Customer Service Skills
- 12 month opportunity
- Location – Kent Street Sydney (WFH options available once training completed)
- Rotating roster on a monthly basis 8am-8pm
Key Accountabilities:
- Effectively respond to and manage all security alarm activations & security incidents.
- Respond to phone calls requesting assistance and requests to report incidents.
- Manage written correspondence directed to the WIRC.
- Process requests for security guards, site access requests and other process related requests from the network.
- Monitor the operational performance of security equipment and raise service calls to repair security equipment.
- Co-ordinate law enforcement, emergency services and support services as required.
- Monitor News & social media channels & escalate potential impacts to Westpac employees, customers, assets, and operations.
- Collate data and publish daily operational reporting.
- Prepare and publish Daily Hazard Reporting including highlights on emergency management related issues that may impact Westpac branches and corporate sites.
- Support the Westpac Cybersecurity Coordination Centre with detection and triaging of potential cyber related breaches.
What do I need?
- Excellent Customer service skills and experience
- Active listening skills & the ability to extract relevant information
- Strong prioritisation and organisation skills
- Ability and proven track record in working under pressure & in stressful situations
- An ability to effectively switch between multiple systems while helping impacted colleagues
- Ability to identify growth and continuous improvement opportunities.
What’s it like to work there?
We aim to provide one big, supportive team of people to help us achieve our purpose of creating better futures together. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.
How do I Apply?
Start here. Select the APPLY or APPLY NOW button.
At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email ***************@westpac.com.au.
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email ***************@westpac.com.au