Customer Service Specialist, Discharges - Business Banking Operations

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CommBank’s Business Banking Operations (BBO) function is looking for a Customer Service Specialist to join our Discharges Operations team. BBO more broadly is responsible for the fulfilment, settlement and servicing of Commercial Lending products Including Business Lending, Merchant Facilities, Bank Guarantees, CommBiz and Audit Certificates for CBA.We support our Business Banking colleagues and all other segments in delivering exceptional service to a wide range of customers including small businesses, franchises and large-scale corporate customers. We have around 350+ passionate colleagues based across Australia and we work closely together to ensure the same exceptional and consistent level of service is provided to all of our customers.The role will be based in WA.See yourself in our team.
We have an exciting opportunity for a Customer Service Specialist to join our Commercial Loan Discharges team. We are a fast paced, deadline driven team that manages a high volume of discharge requests daily on behalf of our business customers.You will utilise strong time management and will apply yourself to learning and will be responsible for processing a high volume of discharge requests, meeting our operational objectives and deadlines, whilst maintaining strong customer communication.Other responsibilities include:

• Providing superior levels of internal and external Customer Service by responding to and managing customer and stakeholder enquiries, complaints and issues
• Identifying opportunities to improve the processes within your team or work area
• Undertaking investigations in respect to customer requests and/or as a result of transactional or exception based issues
• Contributing to and/or completing reconciliations
• Completing general administrative duties as required
• Practising prudent risk management by identifying and responding to business risks

We're interested in hearing from people who:To be successful in this role, the ideal candidate should have the below experience as well as an interest in building their career within Commercial lending. You will also be able to articulate complex situations clearly, possess well-developed attention to details skills, be solution focussed and able to apply critical thinking to complex situations.

• Demonstrated knowledge and experience of the home lending/commercial lending process
• Strong Customer Service experience with the ability to build relationships with relevant stakeholders
• High attention to detail and accuracy
• Strong work ethic with a team orientated outlook

From here, the opportunities are endlessAt CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities.We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested inIf you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 20/05/2024