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SalaryCompany Overview: Join our dynamic team, a leading Imported and Wholesaler in Furniture. We are dedicated to delivering exceptional customer experiences and innovative solutions. As we continue to expand, we are seeking passionate individuals to join our Customer Service team.
Position: Customer Service Representative
Location: Norwest
Job Type: Full-time
Responsibilities:
- Serve as the first point of contact for Stores and Reps via phone and email, providing outstanding service and support.
- Handle customer inquiries, concerns, and complaints promptly and professionally, striving for first-contact resolution.
- Assist customers with product information, orders, billing inquiries, and troubleshooting.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with other departments to resolve customer issues and improve overall service delivery.
- Identify opportunities for process improvements to enhance the customer experience.
Requirements:
- Proven experience in Customer Service or a related field.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in using CRM software and other Customer Service tools.
- Empathetic and patient demeanour with a genuine desire to help customers.
How to Apply: If you're ready to join a dynamic team and make a positive impact, please submit your resume and a cover letter highlighting your relevant experience and why you're the ideal candidate for this role. We look forward to hearing from you!
