AddressLarge multinational freight forwarder that offers end to end supply chain solutions globally.
The Position
This position is an End-to-End Customer Service role involving following responsibilities:
- Develop relationships with an existing portfolio of clients
- Liaise with customers and internal team to ensure adherence to Standard Operating Procedures (SOPs)
- Arrange shipments as well as monitor and update clients with shipment status and exceptions
- Recognise opportunities to develop further business
- Provide quotations and shipment costings
- Calculate and negotiate rates as required
- Provide assistance and resolve Customer Service enquiries
- Assist managers and operations team to ensure customer satisfaction
To be considered for this role you require:
- Extensive experience in the freight forwarding industry
- CargoWise experience
- Ability to identify and meet customer needs
- Excellent communication and interpersonal skills
- Presentation skills
- Flexible work arrangements
- Ongoing development opportunities
- Collaborative team culture
- Multinational Freight Forwarder
- End-to-End Customer Service
- Collaborative Culture
