Customer Service Specialist - Work From Home @ Koala Furniture [11312]

This is a Customer Service Specialist at Koala working hybrid remotely and in-office in Sydney

Combining customer-centric products, a world-class technology and fulfilment platform, incredible Customer Service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball. Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for?

– Koala -

Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

More about the Customer Service Specialist at Koala  👀🤩

To provide exceptional service to Koala’s customers ensuring we continually surprise and delight them with every interaction with us across every platform. Our number one priority (after making amazing products) is the customer experience. We are a brand that deeply cares about our customers and we strive to do anything to deliver happiness and satisfaction.

Within our team we provide both exceptional inbound Customer Service and also outbound Customer Engagement roles, with our focus on building Customer Loyalty. We are looking for full-time and part-time Customer Service Specialists to join Koala to support the team as the business is growing.

Key Responsibilities

🛟 Query Handling - Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences

👥 Collaborative Issue Resolution - Collaborate with other people or teams to resolve complex customer issues

💬 Query Handling (online / live chat) - Address and resolve queries, questions, and problems via online platforms to ensure positive customer outcomes and experiences

Key Strengths

✍🏼 Written communication -Writes in a clear and structured format to convey information and ideas effectively to a target audience

🛎 Service orientation - Actively seeks and develops strategies to help key stakeholders

🎙 Verbal communication - Speaks clearly to convey information effectively to a target audience

Applying here is the first step in the hiring process for this role.