Address
Form of workDue to an internal promotion we have an exciting vacancy for a friendly, passionate, and highly organised Customer Service Support Administrator to assist our team.
- This is your chance to contribute positively to the impact Share the Dignity creates across Australia through service operations administration and logistics
- Be part of a supportive, close-knit team on the northside of Brisbane, where no two days are the same
Share the Dignity is passionate about our work helping women, girls and those who have a period, who are in need and eliminating period poverty in Australia. As a relatively young charity (9 years old), there are still so many ways to grow and improve what we do – and we are looking for people who would relish the challenge of being a part of this phase.
This role is a full time, permanent position based on site at our office in Virginia, Queensland. The Customer Service Support Administrator will report to our Service Operations Manager and support the Service Operations team. The focus will be on Customer Service and clerical office duties related to our supporters, volunteers, clients, drives, programs and initiatives.
DUTIES
- Welcome visitors and guests to our office and front reception duties
- Respond to queries from various internal and external stakeholders
- Management of the Share the Dignity phone
- Mail management including mail outs and inward mail
- Data entry and filing tasks
- Assist with purchases/manage inventory of office supplies
- Assist with internal IT system enquires and feedback
- Support in house events and initiatives such as Sponsor a Bag
- Assist with tracking/logging of donations
- Perform other administrative and Customer Service tasks as needed to support the team
We are looking for someone who can bring their enthusiasm, attention to detail and passion. This role will be fast-paced, exciting and rewarding!
Being adaptable, flexible and responsive to changing circumstances is a must. As is your ability to establish warm and respectful relationships with all stakeholders of Share the Dignity and communicate effectively in person, via email and using online communication tools.
You are someone who is professional, organised and outgoing with the ability to greet everyone warmly who walks through our door. You are often the first person internal and external stakeholders meet or communicate with and your love for our charity and the work we do shines through all interactions.
To be a successful candidate you will have:
- TAFE certificate in Office Administration or previous experience/on the job training relevant to this role
- Strong written, verbal and Customer Service skills - experienced with handling various stakeholders, multiple email accounts and communicating using different tools e.g. email, phone, online tools
- Proven experience in clerical, reception and or administration tasks and ability to uphold timeframes with organisation skills, eye for detail and the ability to think and plan ahead
- Collaborative approach and willingness to help with any task required
- Desire and ability to follow through on delegated tasks and report back on progress
- Calm and professional demeanour
- Computer proficiency and ability to use Microsoft Office Suite
DESIRABLE SKILLS
- Previous experience in not-for-profit environment
- Knowledge or prior experience using Workplace by Meta
- Experience working with volunteers
Your willingness to accept and meet challenges while making a difference in the lives of others, are key to your ongoing success.
LOCATION
Brisbane, Northern Suburbs.
Share the Dignity offers many benefits to employees including an Employee Assistance Program, Wellbeing initiatives, Salary Packaging options, Period/Menopause Leave and is an Equal Opportunity Employer.
If this role sounds like you, please send a covering letter detailing your experience pertaining to the duties and skills listed here, together with an up-to-date resume to our People and Culture team, by clicking ‘Apply’.
#No Agencies thank you. #No direct applications thank you.
