AddressCustomer Service Team Member
- Casual Position | Work/life balance
- Burwood Location | close to cafes
- Generous Salary Packaging + super
Eastern Health
Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and alcohol, residential care, community health and state-wide specialist services to people and communities that are diverse in culture, age, socio-economic status, population and healthcare needs.
About the role
The EH Contact Centre is located in Burwood East and provides inbound telephone Customer Service between the hours of 7am to 11pm, 7 days a week
As the first point of phone contact for Eastern Health the day to day tasks include but not limited to:
- Inbound call centre role (no face to face)
- Provide phone support for internal Eastern Health staff who require access to other Eastern Health departments and services
- Assist with phone enquiries from the community regarding Eastern Health services
- Connect Eastern Health Doctors to other Doctors or services
- Provide great Customer Service tailored to the customers’ needs
- Although we are located in Burwood East, we provide service for all Eastern Health Site
The role on offer:
- Casual Position
- Availability to work variable shift times across Monday to Sunday from 0700-2300
- The successful candidate will be required to work a minimum of 4 days per week during training (approx 3-4 weeks)
Please refer to the attached position description for further details of the role.
Vaccination against infectious disease is a mandatory requirement of this role. An offer of employment is conditional on you providing evidence that you are currently vaccinated against COVID-19 with booster & Influenza, prior to commencing employment.
What we offer
Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!
- Diverse and engaging career opportunities
- Friendly & supportive team
- Flexible working hours
- Salary packaging options
- Career progression in our teaching hospitals
Next Steps
If you believe you have the ability to make a difference in this rewarding industry, apply today!
Please note:
- All applications must be submitted online via E-Mercury
- All appointments are made subject to a satisfactory Fit2Work Check, where preferred candidates will be required to complete a Criminal History Check at the expense of Eastern Health.
- You must have Australian work rights to apply for this position.
- Recruitment agency applications will not be accepted.
Eastern Health is a child safe organisation, committed to promoting the wellbeing and cultural safety of Aboriginal children, children with disabilities and all children in their diversity.
Eastern Health is committed to creating a diverse and inclusive environment that welcomes and values all people. We recognise that diversity is essential in ensuring Eastern Health provides the best service to its consumers.
Aboriginal and Torres Strait Islander peoples, women, those from the LGBTIQ+ community, people living with disability and those from a culturally and linguistically diverse background, are strongly encouraged to apply. Those seeking support in submitting an application are welcome to contact the hiring manager listed or feel free to contact the Talent Acquisition team.
Values in Action: Respect for all | Safe always | Partnering in care | Learning and improving every day
**Please note applications will be screened upon receipt and advertising may close prior to the closing date.**
