Customer Service Technician

Opportunities like this do not come around often!We are looking for an experienced, motivated, driven, and adaptable Service Technician to join our dynamic nationwide team at Diatec, providing calibrations, repairs and support to the Hearing and Balance Diagnostic Industry.About UsDiatec is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them.Diatec provides specialist calibration, repair and support services for hearing and balance equipment to the Audiology industry throughout Australia. Our customers include Hearing Clinics, General Practitioners, Community Health Centres, Hospitals, Schools and Heavy Industry. Diatec provides a nationwide service from our four labs based in Sydney, Melbourne, Brisbane and Perth. About RoleThis is an exciting opportunity for a motivated Service Technician to provide support to our customer base throughout Australia. You will be responsible for providing exceptional Customer Service while maintaining professional business relationships and managing their service expectations. This is a very busy role which requires regular state-wide travel with occasional interstate trips.Main Responsibilities:Calibration and certification of audiology equipmentRepair (to component level) of audiology equipmentState-wide & Interstate on-site calibrations at customer clinicsCustomer SupportTechnical and phone support including software installation and configurationBooking jobs into the Service Database and entering all service information from job-start to finishOrganisation & Calendar Management of onsite calibrationsDevelopment of new client relationshipsManage a large workload efficiently and to a high standard Desired Skills & Experience: Minimum 2 years' experience as a Service Technician in a customer facing roleExperience in the repair and calibration of audiometry equipment or medical devices (desirable)Suitable technical qualifications in electronicsStrong computer skills with the ability to troubleshoot softwareStrong time management skills and the ability to proactively prioritise tasks with little supervisionAbility to work autonomously and as part of a teamAbility to use your initiativeExcellent written, verbal and interpersonal communication skillsWillingness to undertake all activities with professionalism and enthusiasm What’s in it for you: Permanent, Fulltime - BrisbaneCompetitive remuneration including travel allowanceBe a part of fast-growing global business that offers best in class hearing careMyRewards program – a program that offers discounts to more than 300 retailers and services across Australia.Wellbeing centre – an online platform that offers a countless number of online workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier lifeEmployee Assistance ProgramBirthday and Christmas giftsWe see ourselves as courageous, flexible, genuine and caring individuals who strive for excellence.If you are looking to build a career in an expanding medical devices industry apply now!Apply now with your resume and covering letter highlighting how you match the requirements for this role.