Address- Collaborative & supportive culture
- Grow your skills and work with a high-performing team
- Genuine career development
About BDO
BDO is a member of BDO International Pty Ltd, a worldwide network of public accounting firms. Our global organisation extends across 164 countries and territories, with 95,414 people working out of 1,713 offices all working towards one goal: to provide our clients with exceptional service.
When it comes to our people, we believe in helping them achieve their dreams, build their passions, and grow their competitive edge. From our expansive client base to our growing talent pool, our people are the core of BDO. Learn more about BDO.
About the team
Our IT Services is a diverse team spread geographically throughout the BDO offices in Australia. You will have approximately 40 colleagues within this national shared services team, who just like you will be contributing to the success of the organisation. The work we do involves both back of house applications and processes as well as assisting our staff and colleagues to find efficiencies and improve the way they work.
Current opportunity
Working as part of the IT team and reporting to the Service Desk Manager, this is a full-time role is based in our Brisbane office. The role will act as a first point of contact for our BDO team members in efficiently resolving IT issues and service requests. Working within our service management processes, you will effectively classify, prioritise, resolve or escalate requests with the highest level of service and professionalism.
What you’ll be doing
- Accurate recording of client and incident details and troubleshooting their progress;
- Initial investigation of incidents and service requests;
- Resolution or escalation of incidents and service requests, often using automated or documented processes;
- Monitoring of incidents and requests and liaising with support teams to drive resolution and maintaining communication with relevant stakeholders;
- Setting up and exiting employees, including asset issuing, training and recovery
- Providing training in the operation of IT assets and services; and
- Documenting records to identify issues, known errors and related procedures
What you’ll need to succeed
This is an exciting opportunity for the right person to make a positive contribution in a dynamic professional services firm. This role will ideally suit a candidate with some experience in an IT Service Desk role gained within a large corporate environment.
- Tertiary qualification in Information Technology or related discipline (e.g. TAFE of University degree)
- Sound knowledge of Microsoft Operating Systems (e.g. Windows 10, Windows Server 2016/2019);
- Strong knowledge of Microsoft Office productivity and communication technologies (e.g. Microsoft Office/Teams, etc)
- ITIL certified and/or other IT service management and systems development methodologies desirable
- Well-developed written, verbal and interpersonal skills to enable effective communication and interaction with stakeholders at all levels
What we will offer you
BDO offers professional development, collaborative culture, workplace flexibility, global career growth opportunities and an industry-competitive salary package.
Some of the benefits our employees enjoy include:
- Health & Wellbeing initiatives - We offer a range of health-focused services and benefits to support you to reach your peak potential in all aspects of life.
- Financial - We are committed to providing financial support to enhance your financial security and contribute to your overall wellbeing.
- Career Opportunities - Domestic & International Secondment
- Leave benefits - We understand the importance of achieving a healthy work-life balance, which is why our leave benefits go beyond the ordinary.
- Lifestyle & Community – team bonding & social events, free daily breakfast, ‘dress for your day’
- Learning & Development - we prioritise your personal and professional development, providing access to a diverse range of learning experiences to support your growth journey.
We are committed to building your technical, advisory, leadership, and management skills, and balance work with promoting health, wellbeing, workplace giving and social activities. At BDO, we want you to enjoy what you do and the community of colleagues and clients you work with.
As a firm, we embrace an inclusive culture and value the difference and unique perspective of every individual. We are proud to be named an Inclusive Employer by Diversity Council Australia (DCA).
For immediate consideration please click Apply or for further information please contact Maria Aniceto on *************@bdo.com.au. Learn more what we offer at BDO.
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