Customer Service Trainee

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies. 

By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.

Your Opportunity

As the Customer Service Trainee you will be working through a Traineeship Program and be supported by existing administrative staff and management.  The Program involves you being given direct tasks related to your study in Certificate III Business.

This course is fully-funded by TAFE Queensland and you will be asked to complete this course during your 12 month engagement.  You will be provided one paid half-day, for study time so we can support you with completing your studies.  The remaining four and a half days, you will undertake administrative tasks in the business area you are working in.

This position reports to the Team Leader, Call Centre.

This is a Temporary, Full-Time opportunity for a period of 12 months.

The position will be based at both the  Mooloolaba  and  Nambour  campuses on a rotational basis providing you with new learning opportunities.  

Key Responsibilities

• General administration duties including answering telephones, typing, filing and all other duties normally involved in a business environment and workplace.
• Exceptional communication and interpersonal skills with the ability to respond proactively to verbal and written instructions.
• Excellent personal presentation and manner.
• Ability to manage own workflow efficiently; negotiate priorities to deliver outcomes in a timely manner.
• Provide courteous, efficient and timely Customer Service to external and internal clients.
• Provide efficient and timely support as a member of a team.
• Perform duties within set guidelines and procedures, continually seeking improvements in the way in which work is performed.
• Contribute to the achievement of the region by being client focused, responsive, flexible and committed to the delivery of a quality service, whilst continually seeking self-improvement.
• Model and actively promote an ethical and safe work environment that supports a culture of zero harm and best practice regarding health, safety, wellness and sustainability.
• Contribute to the success of transformation and cultural change through promoting and modelling the established values of Safety First, Working Together, Focussing on Our Customer, Showing Initiative and Taking Responsibility.

How you will be assessed

The ideal applicant will be someone who has the following key capabilities:

1. Ability to quickly acquire the skills necessary to add value to a team and the business.
2. Ability to follow written and verbal instructions, to work within guidelines and procedures and to provide a quality Customer Service;
3. Ability to prioritise and plan workflow to achieve outcomes within identified timeframes;
4. Ability to perform duties within a team environment;
5. Developed communication skills, both verbal and written.

Mandatory Qualifications/Requirements

• Minimum education standard (Year 10 level) in English and Mathematics.

How to apply

If you’re interested in this role, click the ‘Apply’ button to submit your application via the TAFE Queensland Recruitment Portal.  When submitting your application, please ensure you provide the following:

• A detailed resume; 
• A cover letter that outlines your known skills, abilities, knowledge and experience in response to the “How you will be assessed” criteria above (maximum of 2 pages in total); and
• The contact details for two referees (one of whom is your current supervisor)

Closing date: 4:00pm Monday 26 February, 2024

Job Reference Number: TQ2024-163

For further information, please contact:

Email:  ***************@tafeqld.edu.au