Customer Service Trainee - Level 1

The Opportunity

My client is currently seeking Inbound Customer Service Representatives to join their team on Bourke St, Melbourne due to experiencing growth during peak times
*Please note the business will be moving to Richmond in June/July. Office days after this date will be based in Richmond

About your new role

• Training period: 8 weeks of training based in Melbourne CBD - 9am till 5pm
• Post training: This position will be based from home, 4 days a week & 1 day a week required from the CBD. After training this role will have a rotating roster from 8am till 8pm. (Please note that work-from-home will be assessed based on performance KPI's at 8 weeks)
• This position would require strictly 'no leave' between the dates of April 2024 - December 2024
• National Public Holidays will be standard days off
• Great company culture
• Police check and Drug & Alcohol testing required
• Working with a close knit team that supports each other and celebrates team wins

You will be responsible for

• High volume calls - Inbound Call Centre - Assisting customers via the phone to meet their needs
• Providing excellent Customer Service at all times
• Contributing to the success of our business through making recommendations for improvement and taking ownership of your own results
• Meeting the high standards expected within our culture and customer expectations such as call handling times and call quality

Benefits

• Work with an iconic Australian organisation
• Flexibility to work-from-home after training
• $34.45 per hour plus 12% of paid superannuation
• Temp to Permanent opportunity

Please apply directly by clicking apply now and submitting your resume in word format

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.