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SalaryEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 62,000 staff across a network of more than 1000 independent companies in over 61 countries and operating more than 900 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing. In 2022, Eurofins generated total revenues of EUR € 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.
Eurofins Agro Testing is an accredited Agricultural testing laboratory that specialises in Soil, Plant and Water testing with laboratories located in Hindmarsh South Australia, Belmont Western Australia and Burleigh Heads Queensland. Our client base includes farmers, agronomists, rural retailers and research organisations with our samples originating from all across Australia.
Job Description
- Full time permanent role 37.5 hours Monday - Friday
- Immediate start
- Clerks Private Sector Award Level 3
- Based in Hindmarsh, South Australia
- Secure, long-term role in small close-knit team
The role also involves but is not limited to:
- Responding proactively and professionally to inbound calls and emails
- Welcoming clients and handling client enquiries efficiently
- Gain understanding of our tests and test suites
- Logging in and batching samples
- Reporting results and various other functions using our Laboratory Information Management Systems (LIMS)
- General reception duties
- General filing and creation of documents for our Quality Management System
- Proactively contacting clients
- Offering assistance to clients who are using our digital technology platforms
- Offering clients guidance on test suites and sampling materials
- Creating invoices and assisting the Administration Manager
- Tracking client interactions using our CRM
Applicants should also possess the following attributes:
- Be a quick learner, highly organised and able to multi-task
- Strong attention to detail, time management and problem-solving skills
- Ability to work independently and as part of a small team
- Possess good communication skills, both written and verbal
- Authentic customer service skills to engage in ongoing client relationships
- Courteous, professional & confident phone manner - ability to take effective messages
- Reliable, responsible and punctual
- Willingness to learn and develop knowledge around laboratory testing
- Knowledge of Xero accounting software
- Previous experience in a customer service / administrative role
- An interest in science and/or agriculture
Our admin team operates between 8:30am and 5pm Monday to Friday, with staggered starts between team members. On the job training will be provided across our services, systems and processes.
All candidate CV's and cover letter's will be reviewed, however please note that we are not always able to respond to every expression of interest submitted.
This opportunity is only open to candidates who are eligible to work in Australia/New Zealand, and already have work rights or an appropriate working visa.
