Customer Service/Order Entry

Our client is a leading manufacturer producing a variety of products for the global market.  With a solid history and offices in over 80 countries, you will be joining a well established and highly respected organisation committed to providing high quality products and unmatched commercial support.

About the role:

We are seeking an experienced Customer Support Officer to join the newly formed Automated Order Entry team. This role is crucial in ensuring the smooth operation of new applications, focusing on the management of customer orders, and liaising with internal and external stakeholders to troubleshoot and streamline the ordering process.  As part of the role your responsibilities will include:

• Assist customers with the ordering process
• Onboard and educate customers on the portal
• Monitor and respond to open tickets of customer queries
• Troubleshoot with customers and prioritise requests 
• Identify opportunities for process improvement and contribute to departmental initiatives
• Collaborate with the wider business (sales, finance, manufacturing) to ensure customers are assisted promptly

About you:

• Strong, effective and supportive communication skills 
• Excellent attention to detail is crucial to detect inconsistencies, missing information, and errors in order documentation
• The ability to engage with customers to address issues, seek clarifications, and ensure they are supported through the ordering process
• Previous Customer Service/Order entry experience  
• Excellent communication skills, capable of interacting with all levels of the organisation
• Proactive mindset with the ability to anticipate needs and meet deadlines
• Collaborative team player who thrives in group dynamics
• Familiarity with Esker, MasterPack (MP5) is advantageous but not essential

If you possess a willingness to learn, have strong problem solving skills, are customer focused and enjoy improving processes, then we would love to hear from you!  Become a valuable part of a growing team by applying now or calling Kerrie Best on 0448 231 ***.