Address
Form of work The Location
Our Traralgon care home is a modern facility located in the East Latrobe Valley on the north east side of Traralgon, a short drive from the centre of town. It consists of 120 beds, with various care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.
The Opportunity
Exciting opportunity for a dynamic, experienced business administrator to partner with our General Manager as part of the care home leadership team at our Traralgon Care Home. Your role known across Bupa as the Customer Service Consultant, is crucial to the success of the operation of the home.
Supporting the both the employee and resident experience you will work across the following functions;
Employee experience - rostering and pay, training/compliance and Human Resources
Resident Experience - tours, admission, agreements, and the customer journey experience
Some of your duties will include;
Supporting Recruitment Activities
Rostering
Payroll support
Shared reception duties as the face of the Care Home
Management of resident administration including enquiries, admissions and maintaining occupancy targets
Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home
What’s in it for you?
We set you up for success from the get go with our dedicated Induction program
Supportive, collaborative, and caring team culture
Continual learning and development opportunities
Discounts on Bupa Products – insurances, optical, dental
Exciting benefits on offer from our Bupa Partners
Internal transfers across our care homes
About You
Minimum of a Cert III in Business Administration or equivalent experience
Previous experience gained in a similar admin/customer service role
Patience - working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition
Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role. You might be speaking to a worried family, or a confused resident, and although you can’t always provide answers, you can reassure and follow up
Intermediate to advanced skills across the MS Office Suite
Highly developed organisation and time management skills – prioritisation and self-direction is key in this role
Knowledge of Kronos,/payroll systems/admin requirements in the Aged, Health Care or regulated industry is advantageous
How to Apply
Click Apply to be taken to our online application process. As part of your application you will be asked to complete pre-employment checks.
IMPORTANT: All aged care workers must be vaccinated against seasonal influenza, and have the relevant COVID and Booster vaccinations in line with State legislation. Evidence of these vaccinations will be required prior to commencement.
To learn more about working at Bupa please visit our website: www.bupa.com.au/careers
Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.
