Customer Services Officer - Permanent Part Time

SeaLink is looking for bright and energetic individuals who have a strong work ethic and an enthusiastic attitude to join their crew!
Looking for an exciting new work environment?
We encourage you to apply!
About the Role
We are currently seeking a Permanent Part TimeCustomer Services Officer.
The primary function of the Customer Services Officer role is the provision of excellence in customer service via SeaLink‘s check in and reservations process and in communicating with the marine crew.
You would be responsible for ensuring that the check in and reservations process is efficient, customer friendly and maintaining of cash till and electronic banking records. In addition, you will be responsible for assisting with reporting systems, stock levels, data entry, ordering, presentation and cleanliness of the work areas.
Customer Services Officer lead by example in delivering professional and positive passenger experiences, monitoring forward passenger numbers and ensuring they are working in a team environment.
About You
To be successful you must:

• Possess a 'Can Do' attitude
• Have the highest standards of customer service and in all customer communications
• Have Effective Communication – written and verbal
• Have interpersonal and ability to build positive relationships
• Be committed to work harmoniously within the team and remain professional at all times
• Be available at short notice when there are operational needs
• Have proven ability to handle difficult situations
• Be well presented at all times

Qualifications & Experience
Essential

• Experience in working within customer service or administration
• Experience in working in a fast-paced team

About Us
SeaLink is part of the Kelsian Group - Australia’s largest land and marine, tourism and public transport service provider with established domestic and international public transport contracts across five Australian states and territories, as well as Singapore, London and the United States.
Globally, The Group moves more than 206 million customers per year, has over 8,900 employees and operates approximately 3,500 buses and 117 vessels.
If this sounds like your dream job, we encourage you to apply!
How to Apply
Click Apply Now and fill in as much information as you can in the track record section of the application, paying close attention to each question.
We are requesting a cover letter and your resume explaining why you are the best person for this position.
Please submit your application by 5pm 8 March 2024.
SeaLink Travel Group is committed to providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. We strongly encourage applications from Aboriginal and Torres Strait Islander people.