Customer Service/Sales Manager - Breathe Health Clubs Morayfield

We are looking for a Full-Time Customer Service/Sales Manager to lead our team towards excellence.

Join the Club!

At Breathe Health Clubs Morayfield, our mission is to foster a safe and supportive environment where individuals can achieve their health goals, no matter where they are in their fitness journey. We accomplish this by offering cutting-edge equipment, a diverse range of services, a passionate team of fitness professionals and staff, and a vibrant sense of community.

Are you ready to be part of Queensland's Biggest and Best Independent Gym, equipped with state-of-the-art facilities, a high-performing team, and an amazing atmosphere? If you have a passion for fitness and seek to grow with an independent business, we want to hear from you!

Apply Today!

The Role:

As our Club Manager, you'll play a pivotal role in growing the club through membership sales and managing customer service delivery to our members to provide an exceptional member experience.

This multifaceted position involves executing sales, managing phone queries, driving KPIs, and enhancing retention efforts.

Your Responsibilities Include:

• Proactively seeking and generating new sales leads and referrals. 
• Collaborating with the team to exceed sales and retention targets and KPIs. 
• Managing Overdues, cancellations & enquiries to meet company targets. 
• Supervising the Reception team, providing training and ongoing support. 
• Addressing calls, handling queries, and resolving complaints. 
• Following directives, prioritising tasks, and ensuring timely completion. 
• Assuming responsibility for the club’s day-to-day operations. 

What We Offer:

• A Club committed to delivering a unique member experience and fostering a culture of high performance, motivation, and community. 
• Opportunities for career advancement as Breathe Health Clubs expands. 
• Complimentary gym membership. 
• Ongoing training and support.

Your Skills and Qualifications:

• Previous experience in a similar role (Gym experience preferred but not required). 
• Experience in a KPI-driven environment with a natural drive to achieve targets and team goals. 
• Problem-solving skills and the ability to overcome obstacles. 
• Excellent communication abilities, with a focus on empathy and influence. 
• Customer-focused mindset with a dedication to exceptional outcomes. 
• Passion for health & fitness and eagerness to contribute to the industry. 
• Be reliable, proactive, punctual, professional & well-presented.
• Be highly motivated & an adaptable team player with the ability to multitask and show initiative. 
• Computer literacy and ability to learn new systems. 
• Adherence to policies and procedures of the business. 
• Proficiency in using social media (Facebook + Instagram) to enhance the club’s exposure. 
• Current First Aid & CPR Certificates (or willingness to acquire). 
• Flexibility to work hours suitable for gym operations. 
• Australian working rights.

Breathe Health Clubs offers exceptional facilities including 24/7 Access, Cycle Studio, Group Fitness, Functional Training area, Pilates & Yoga, state-of-the-art strength & cardio equipment, Crèche, Sauna, and more..

If you're excited about the opportunity to join Queensland's Biggest and Best Independent Gym - apply now!