Address
SalaryMilton location
Maximum term position until 30 June 2024
Full time hoursAbout Red Cross
Australian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.
About the role
The Customer Service Officer is the initial point of contact for anyone contacting or attending the Red Cross Office. The overall objective is to provide a welcoming and safe connection point and reception environment for: clients accessing services or information; volunteers and members; key partners; and the wider community seeking to connect and access services. As the first point of contact for the organisation, this role provides effective and efficient quality customer focused service, facilitates access to information and support services. The role will also provide operational and administrative support that enables Red Cross facilities and fleet to support and deliver services to stakeholders and customers in a safe, clean, effective and professionally presented environment.
What you will bringWorking knowledge and relevant experience in a reception environment or relevant experience in a Customer Services or client facing service delivery setting
Demonstrated experience working respectfully with people experiencing vulnerability
Sound knowledge and proficiency in use of software applications including databases and Microsoft suite of programs, including experience in operating Microsoft Teams telephony software
Experience in creating purchase orders and receipting invoices
Working with Children CheckBenefits that act for you, while you act for humanity
Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.
Health & Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness. And access guided meditation and other wellbeing programs.
Work/Life Flexibility: You can access flexible working arrangements, paid 'Me' day just for you and a wide range of other paid leave options
Career development: Access to ongoing learning, training, and development courses
Further information
This role is covered by the Social, Community, Home Care and Disability Services Award - Level 3. Salary from $71,155.76 + superannuation + access to salary packaging.
For additional enquiries, please contact Cassandra Scholl on 0410 081 434 for a confidential discussion.
Applications close at close of business 7th May 2024
Job Ref #:707
