AddressAbout the business and the role
We are a rapidly growing Online Retailer based on the Gold Coast. http://www.caravanrvcamping.com.au/
We are looking for a self-motivated, driven, highly intelligent individual to join our team as a Customer Solutions Agent, focusing on Sales & Customer Service tasks within our business.
This Role: Presents an opportunity to join a company in a strong growth phase, and as such, the right candidate has the opportunity to rise and flourish internally as the company continues to grow.
Our products relate to:
- Caravan Appliances for the RV, 4WD & Camping market; portable camping fridges, upright caravan fridges, caravan air conditioners, 12/24 volt appliances, solar power etc.
- Caravan Accessories
- Caravan Spare Parts
Our customers include:
- Caravan & RV enthusiasts
- Camping & 4WD enthusiasts
We are a dynamic company that is disrupting the traditional retail landscape within our industry.
Our Goal: To be Australia's largest Online Retailer of Caravan accessories.
Our culture is fun, hard working and we embrace the 'start up' ethos - channeling the entrepreneurial, disruptive approach to business.
Working as part of our small team, this role will be very hands on and will involve being exposed to various parts of the business.
We believe in working hard and being rewarded for doing so.
Job tasks and responsibilities
- Sales and quotation processes
- Customer service responsibilities (phone, email and live chat)
- Business operation tasks & logistics (liaising with suppliers, freight companies etc.)
- General admin duties
- Product knowledge and expertise
- Working with existing management and business founders to aggressively grow and scale the business
- Various other tasks including; help with marketing campaigns, website quality assurance, inventory management, etc.
Skills and experience
In addition to the Customer Service & Sales related qualifications, experience and skills listed below, it is essential that the right candidate have:
- An enthusiastic attitude towards the role and the opportunity it presents
- A desire to learn about the products we sell
- High level of intellect
- Hunger to join a high performing culture
- A cheerful, proactive disposition ready to provide exceptional customer experiences
- Preparedness to roll up their sleeves and embrace the day to day tasks involved
- Willingness to learn eCommerce
- A strong drive to help grow the business
Skills:
- Excellent computer skills
- Intermediate to advanced Microsoft Office skills (chiefly Word and Excel)
- Excellent verbal and written communication
- Organised and able to meet deadlines
- Ability to work autonomously and in a team environment
- Attention to detail is an absolute must. In fact, to ensure the right candidate has read the full Job Description, please email your Resume and Cover Letter to: **@fwrbrands.com.au with the text "CRC Customer Solutions Agent, Online Retail - Pick Me!" in the email heading.
Experience:
- Minimum 2 Years Customer Service / Sales Experience
- Conflict resolution
- Related product knowledge desirable
Job benefits and perks
- Gain highly valuable online retail business skills. You will learn how a successful online business operates.
- Opportunity for career progression.
- Work with a young, dynamic, ambitious global team.
- Work in a company that is striving to be a market leader in online retail for the Caravan, 4WD and Camping industry.
