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Form of workJoin the change. Together, we’ll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL.
We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. About the Role: Looking for a change in career? Join our team as an Inbound Customer Resolutions Agent and experience the satisfaction of delivering exceptional customer service to help our customers achieve success.
We are looking for people who care about our customers as much as we do. We have multiple Inbound Customer Resolutions Agent roles available with a start date of 18 March 2024 and 25 March 2024 in our Docklands head office. As an inbound Resolutions Agent, you will talk with customers over the phone, assessing our customers’ needs to deliver high quality interactions and solutions tailored to each individual situation.
This can include account queries and changes, billing queries, customer complaints, selling to existing and new customers and taking payments. You will be joining a team of highly driven, fun, and engaged group of contact centre agents who live our values day in and day out and work together to achieve team targets and KPI’s. Our focus is making sure our customers are set up for success.
This is the mindset you will bring to every interaction. Further to this, you can expect: A competitive salary of $67,523 +11% Super + a range of discounts & benefits
Opportunity to earn $500-1500 quarterly bonuses.A Permanent full-time role working 37.5 hours per week Hybrid work arrangements including work-from-home options post-6-month probation on shifts after 11 AMPaid, onsite training Working hours will be on a rotational basis between 8.00 am – 8.00 pm Monday to Friday and Saturday 8.00 am – 4pm Regular theme days, lunches, morning teas, awards nights and more! Inclusive & diverse culture with a large focus on physical & mental health
Diversity networks including LGBTQI, indigenous, women in leadership, disability support & more
Multiple progression routes within the business
You are: Resilient, empathetic and take care in every interaction with your customers and colleagues. Passionate about customer service and motivated to achieve the best outcome for our customers. A problem solver that gets a thrill out of identifying the root cause and resolving it. Eager to learn and apply it effectively when dealing with our customers. A great active listener with excellent communication skills – Both written…
Click here to view more detail / apply for Customer Solutions Representative — Resolutions
