Customer Success Manager

About the opportunityJoin a team at the forefront of strategic transformation. Influence positive change and foster an impact driven culture. There is a fantastic opportunity to connect and be part of the most successful fundraising team in Australian higher education.We are looking for a Customer Success Manager to join the team that enables strategic change programs within the Advancement Portfolio. This pivotal role will see you working across all business units and programs and working closely with key stakeholder to ensure delivery and support of the strategic objectives and vision of the portfolio.Reporting to the Associate Director of Customer Success, this role will require you to support and lead the delivery of multiple projects.About youThe University values courage and creativity; openness and engagement; inclusion and diversity; and respect and integrity. As such, we see the importance of recruiting talent aligned to these values and are looking for a Customer Success Manager who:Has a minimum of five years’ experience in a related field.Has experience with Salesforce and/or CRM.Previous experience successfully performing in a Customer Success, project delivery, business analysis or change delivery roles.Proven success applying change management principles in initiatives and projects.Highly personable, strong relationship builder with a proactive customer focusExcellent analytical skills, process orientated and strong attention to detail.Can-do attitude and results driven.Ability to reprioritise tasks and be agile in your approach, make decisions, and flexibility to adjust to changing demands of the role and portfolio.Being the trusted advisor to key stakeholders by understanding their existing and future roadmapExcellent written and verbal communication skills and presentation skillsBonus Points:Passionate, Creative and CommittedAbout usThe Advancement Portfolio team at the University of Sydney is the most successful fundraising program in Australian higher education. Having just completed the nation’s first $1 billion fundraising campaign and embarking on the next, the team is not only the finest performing, its success facilitates the largest real-world impact that philanthropic giving makes possible.Since our inception 160 years ago, the University of Sydney has led to improve the world around us. We believe in education for all and that effective leadership makes lives better. These same values are reflected in our approach to philanthropy and underpin our long-term strategy for excellence and growth. We’re Australia's first university and have an outstanding global reputation for academic and research excellence. Across our campuses, we employ over 7600 academic and non-academic staff who support over 60,000 students.How to applyIntending applicants are welcome to seek further information about the position and for recruitment-related enquiries, or if you require reasonable adjustment or support filling out this application, please contact Sarah Scott, Recruitment Consultant (Advancement Portfolio), by email to sarah.scott@sydney.edu.auPlease note: Visa sponsorship is not available for this position. For a continuing position, you must be an Australian or New Zealand citizen or an Australian Permanent Resident.Australian Temporary Residents currently employed at the University of Sydney may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.Pre-employment checks
Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.If you are a current employee of the University and would like to submit an application, please login into your Workday account.Navigate to the Career icon on your Dashboard once logged into Workday and click on the USYD Find Jobs report to apply.The University of Sydney is committed to diversity and social inclusion. Applications from people of culturally and linguistically diverse backgrounds; equity target groups including women, people with disabilities, people who identify as LGBTIQ; and people of Aboriginal and Torres Strait Islander descent, are encouraged.CLOSING DATE - 11:59pm, Sunday 14th April© The University of SydneyThe University reserves the right not to proceed with any appointment.Click to view the for
this role.Applications Close Sunday 14 April 2024 11:59 PM