Customer Success Officer (Reception)

JOB SUMMARY:

The role of Customer Success Officer is an integral part of the BlueFit business, creating the first impression for each and every customer that visits a BlueFit facility. Customer Success staff require a positive attitude, coupled with a friendly and warm personality to ensure a great customer experience each and every time they engage with us.

 SPECIFIC DUTIES AND RESPONSIBILITIES:

Some of the tasks that this role is responsible for include:

• Ensuring work areas are clean and presentable at all times.
• Ensuring phone calls are answered in a timely manner, using a friendly tone and messages are taken accurately and passed on to the appropriate person.
• Ensure the Till Off and Cash up Process is completed accurately every time.
• Process all admissions into the facility and ensure visit passes and memberships passes are administered correctly and maintained appropriately 
• Process new memberships and renewals in a timely manner, ensuring all data is provided without errors.
• Ensure incidents, hazards and injuries are reported immediately to the Centre/Duty/Customer Service Manager.
• Ensure operational issues are raised with the appropriate person in a timely manner.
• Participate in any continuous 
• Assist other team members in delivering our products and services in a professional and timely manner where required

• Complete non-attendance reports for swim school
• Complete outstanding payments reports / follow up payments that fail during processing.
• Process cancellations 
• Respond to swim school bookings and enquiries 

This is a busy role so the right candidate can handle multiple tasks, has attention to detail and does not get flustered under pressure.  

QUALIFICATIONS:

 We also require the following certifications and/or qualifications.  Don’t worry if you haven’t got all your qualifications just yet, we can arrange for you to undertake accredited training through Southern Education at a substantially discounted rate.  Check out their upcoming course here.

Must have current:    CPR

Must have current:    Senior First Aid

Must have current:    Suitability Card (Working With Children Card)