Customer Success Rep

Join a team recognized for leadership, innovation and diversity
THE FUTURE IS WHAT WE MAKE IT.
Customer Success Rep
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
Make the Best You.
Working at Honeywell is not just creating incredible things. You will have the opportunity to work with our talented and friendly team of professionals and be part of a global team of future shapers.
Join Us and Make an Impact.
We are currently seeking a Customer Success Rep to join our Honeywell Building Solutions (HBS) team. At HBS, we connect, protect, and enhance buildings and facilities worldwide. We ensure they stay connected, safe, secure, comfortable, and cost-efficient, making us a global leader in energy efficiency solutions. With over $1.5 billion in revenue, serving tens of thousands of buildings, we are committed to evolving with our customers.
As the HBS Senior Customer Success Rep, you'll be at the forefront of driving excellence in customer experience. Your mission is to make sure our Regional Services Business reaches the pinnacle of industry standards. You'll work closely with our customers to understand their success metrics and collaborate with the HBS Service team to exceed their expectations.
Key Responsibilities

• 15% - Lead Generation and Partnership with Sales: Develop and maintain key customer relationships, driving revenue growth and customer adoption. Identify opportunities for future offerings and work with sales to secure leads.

• 55% - Customer Success/Customer Value Realization: Guide the customer journey from pre-sales to post-subscription, ensuring they achieve their desired outcomes. Collaborate with service teams to meet and exceed targets and facilitate best practice sharing.

• 30% - Customer Health and Retention: Keep a close eye on account health and proactively mitigate churn risk. Be the voice of the customer, providing valuable feedback to enhance our solutions.

Qualifications and Experience :

• Bachelor's degree in Business, Technology, or related field
• Minimum 5 years of experience in service or Customer Success
• Experience in a multinational, matrixed organization
• Proficiency in spoken and written English; additional languages are a plus
• Strong PowerPoint and Excel skills

We Value:

• Customer Success experience
• Experience with SFDC and SAP
• Strong understanding of service business financials, digital service operations, and cybersecurity solutions
• Enthusiastic about change and able to drive results through leadership, collaboration, and influence
• Self-motivated with a focus on results and a sense of urgency
• Building Technology Projects & Services industry experience

Join Honeywell Building Solutions and make a real impact on Customer Success and satisfaction. Be a part of a dynamic team, drive innovation, and elevate your career to new heights.
About Us
The world is changing. And it's a familiar story at Honeywell. Our $36 billion business was founded on a legacy of firsts spanning 130 years. We're building a safer, smarter, and more sustainable world through our technology and software across each of our 930 sites globally. Our impact is seen in every shape and size around the world. Our solutions are felt daily in aerospace, buildings and cities, retail, chemicals and materials, safety, industrial and manufacturing, safety, and supply chains.
Discover More
We've been innovating for more than 100 years and now we're creating what's next. There's a lot more available for you to discover. Our solutions, our case studies, our #futureshapers, and so much more. Learn more at careers.honeywell.com/us/en/
If you believe what happens tomorrow is determined by what we do today, you'll love working at Honeywell.
The future is what we make it. So, join us and let's do this together.
Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
Honeywell is a proud advocate of the LGBTQ+ community and we are celebrating Pride Month in the Pacific by launching Pride Connect, our LGBTQ+ employee network, we encourage members of the LGBTQ+ community to apply to join our team of future shapers.
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Additional Information

• Category: Sales
• Location: 45 Grosvenor Street,, Abbotsford, VIC 3067 AUS
• Exempt

Global (ALL)