Customer Support Officer

East Gippsland Water provides an essential service to the East Gippsland region, offering an idyllic lifestyle location that is close to national parks, lakes, rivers and coastal regions. From the beach to the snow and everything in between, there is something here for you! 

We pride ourselves on the service that we provide to our community, and have an exciting opportunity available for a customer service professional to join our team. 

About the role

We are currently seeking a motivated individual to take on the role of Customer Service Officer for a 12-month tenure. As the first point of call for customer enquiries, we are looking for someone who holds a considerable level of skill in working with the public to consistently deliver a high level of service to our customers. 

In this role you will be able to utilise your strong interpersonal skills to communicate effectively with a wide range of stakeholders, and to respectfully assist and gain cooperation from clients, EGW colleagues and members of the public.  

The successful candidate will possess a strong ability to plan and prioritise their working day to consistently contribute to the outcomes of the team. Microsoft Office proficiency and demonstrated experience in the use of computerised financial systems and financial transactions would be a distinct advantage. 

How to apply

A copy of the Position Description providing a full outline of duties and key requirements for the role can be found by visiting our website www.egwater.vic.gov.au/positions-vacant. For further information, please contact our People & Culture team on 03 5150 4*** or via email at *********@egwater.vic.gov.au.

Applications should include a resume and a cover letter that outlines your suitability for the position with respect to the key selection criteria as outlined in the position description. 

Click APPLY NOW  to submit your application. Applications close on Sunday 7th April 2024. 

As part of our commitment to creating a diverse, inclusive and flexible workplace, East Gippsland Water strongly encourages applications from experienced women and men, First Nations People, people with disabilities, members of the LGBTQI+ community,  and culturally diverse candidates to best represent and engage with communities in which we live and work. Should you require assistance in throughout your application process please contact our People & Culture team. Shortlisted applicants may be required to undertake a pre-employment medical and National Police Check.

* This role has been classified as per our Enterprise Agreement as a Band 2 position, ($54,693 - $70,080 per annum)* plus 11% employer superannuation contribution. We reserve the right to remunerate successful candidates within the span of this classification dependant on demonstrated skills, experience and qualifications.