Customer Services / Reception / Office Administration

Do you thrive in a fast, ever-changing environment, where multi-tasking is required?

Do you perform well under pressure, while still delivering a high level of care and customer service?

ARE YOU AN AWESOME ADMIN ALL-ROUNDER WITH RECEPTION EXPERIENCE AND A HIGH ATTENTION TO DETAIL and can follow processes?

We are looking for another one or two team members to join our close-knit team based in Eltham.

BENEFITS of JOINING OUR TEAM

• Supportive team culture with the occasional donut day :-)
• Full Training & Onboarding process
• A casual work environment with uniforms provided and ‘Free Dress Friday’s'
• FULL TIME or Part Time Hours | 24-38 hours a week
• FREE car parking
• Growing business with long-term and career progression opportunities
• A four-legged team member (Rottweiler), who is also the laziest member of the team, nevertheless, he is a full-timer and we love him.

As a Client Coordinator & Administration Legend, you will be responsible for the day-to-day admin, reception and job scheduling of between 3 & 6 clients, depending on their size and requirements.

Your main daily tasks include answering calls, scheduling jobs, managing data in job management apps, email management and assisting our clients with their other requirements;

• Personal Assistant & Administration Support to our Director and team leaders
• Build & retain relationships with all clients
• Reception Services - answering & managing all incoming calls, as well as making outgoing calls
• Job Management - Processing purchase orders, scheduling jobs in a job management software, communicating with our clients' clients, processing and following up quotes & invoices, following all checklists and processes

Skills Required

• A positive attitude and BRILLIANT phone manner
• Data Entry with high attention to detail (a MUST) & the ability to Multi-Task
• Knowledge of Word, Excel & Outlook
• High-level customer service
• Ability to pick up new computer systems and software
• Enthusiastic, Flexible and not afraid to get your hands dirty or learn new skills with a varied workload
• Take pride in your work and understand the importance of working to a high standard to support our clients

BONUS POINTS IF YOU HAVE;

• Knowledge of ServiceM8, SimPro or other Job Management software
• Experience Job Scheduling or diary management
• Knowledge of writing Business Systems, Procedures and Checklists

MUST LIKE BIG DOGS

Application Process

If you have the above skills, please submit your resume with a cover letter explaining why you should be considered for this role.

Visit www.tradiesupport.com.au/employment/ for more information.

Please note:

• There will be a training period at the commencement of this job, and these hours will be paid at a reduced rate and this position might commence on a casual basis with the expected working hours to be between 24-38 per week, with the opportunity of becoming permanent full time / part-time for the right candidates.

Job Types: Full-time, Part-time, Casual

Casual Pay: $25.00 – $32.00 per hour

Expected hours: Full Time, Part Time or Casual | 24-38 hours a week with 9am to 5pm availability at least 2 days a week, and available for 4 to 5 days a week.