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SalaryHey there! Thanks for stopping by. We're Airtasker, the tech company that connects people who need to get things done with those who have the skills to do it.
Our mission is to empower people to realise the full value of their skills. This doesn't just apply to those who use our product. It's also for our whle team of go-getters who bring the product to life and deliver impact to our community on a daily basis. Because we believe work (and life) is always better when you truly know and appreciate your strengths and skills.
So, with that in mind, we are looking for a new Operations Manager to join our team of go-getters and realise the full value of their skills!
You will be responsible for:
- Crafting an unparalleled support journey for our valued Customers and Taskers in our dynamic two-sided marketplace - one that's not just reliable, but effortlessly smooth.
- Championing operational brilliance to turbocharge our internal gears for peak efficiency and productivity, all while ensuring user satisfaction reaches new heights, securing their loyalty.
- Guiding a proactive operations dream team of Customer Support Agents to fine-tune our marketplace processes, seamlessly aligning supply and demand like a well-choreographed dance.
- Collaborating hand-in-hand with the powerhouse trio - Data, Program Powers, and Product & Marketing maestros - to weave operational insights seamlessly into the fabric of Airtasker's core marketplace platform.
- Molding a top-tier team and culture within the Operations domain across all of Airtasker's destinations, transforming work into an exhilarating journey towards excellence.
- Extensive expertise in Customer Support best practices, including tooling and metrics.
- Knowledgeable about contemporary user expectations and adept at navigating Airtasker's product groups.
- Proficient in local regulatory frameworks for services marketplaces.
- Exceptional skills in queue management, leadership, problem-solving, and project management.
- Strong communication and quantitative abilities, with a focus on driving operational improvements.
- Capable of articulating and owning a user-centric support strategy.
- Skilled in building relationships, coaching teams, and maintaining high performance.
- Demonstration of passion, empathy, ownership, and accountability, with reflective and objective assessment abilities.
- Commercial judgment, result-oriented mindset, and an inspirational leadership approach.
Competitive compensation packages
Flexible workplace environment - we embrace flexible working to support different life stages and lifestyle preferences.
Airtime Fridays! - no meetings and no slack on Fridays to allow you to find your flow in deep focus work, invest in your personal growth and increase your productivity.
Connection and celebration - we celebrate connecting as people through regular rituals such as weekly AMAs, annual AirCon and Tuesday lunches. These moments are designed to bring us all together, whether you are local or remote!
A culture of context, not control - we believe that empowering people through Airtasker starts with empowered people within Airtasker.
We are agile and innovative in the way we work and how we grow - we believe in a growth mindset and trying new things.
Learning and development - as humans, we never stop growing - we believe feedback is a gift, and provide allowances to empower you to identify learning that is right for you.
Progressive parental leave policies - we believe that feeling supported to stay connected to both your professional and personal self when raising a family is vital in bringing your best self to work.
Celebration swap benefit - the option to swap national, state or territory public holidays for those that are more aligned to your beliefs and background.
Access to wellbeing support - we want to ensure that you have all the support you need to prioritise your mental health and wellbeing, so that you can bring your best self to work. To this end, you'll be given full access, via our EAP, to regular 1:1 counselling with mental health and wellbeing specialists.
Airtasker credits - whether it's help around the home or planning your next date night, use your Airtasker credits every year to help you get more done.
Dog friendly office - say hello to Harvey and Frank!
At Airtasker we believe in culture add - that each person is different and has their own background, learnings and unique experiences that can add to the Airtasker cultural tapestry. We pride ourselves on our inclusive culture, and encourage applications from people of all backgrounds.
To all recruitment agencies and talent suppliers: Airtasker does not accept unsolicited resumes. Airtasker is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to our job postings or directly to our managers. If you are on our supplier list and have terms in place, ensure you work alongside our internal TA team and do not send resumes directly to managers.
