Customer Support Representative (Call Centre Environment)

About Us

At The Good Guys we‘re driven by our purpose to help families live better for less. Part of Australia’s largest and fastest growing electrical and appliance retailer, we have over 3,500 employees across our nationwide network of more than 100 stores and a support office based in Southbank, Melbourne.

Since 1952 we’ve been delighting customers and ‘doing good’, and today we build on that heritage while always focused on fulfilling our goal to be Australia’s strongest growing total home solutions electrical retailer.

Benefits

• Generous employee discounts available across JB Hi-Fi and The Good Guys
• Opportunity to grow and develop in a large retail environment
• Paid parental leave

We can offer you a role where you'll be challenged every day to make a difference in a dynamic and fast-paced environment. We can offer a competitive package, great employee discounts, and special offers across JB Hi-Fi and The Good Guys, paid parental leave, novated leasing, and we’ll also match every dollar you donate in our Doing Good workplace giving program. 

The Role

We are looking for team members to join our Sales and Service Hub as Customer Support Team Members to deliver a positive post service experience to customers and resolve customer issues in a timely manner. This position is a phone based role in a Call Centre Environment.

Key Responsibilities

• Deliver a positive post service experience and prompt resolution of delivery or product issues in a phone based role
• Ensure timely scheduling of customer deliveries
• Manage SolvUp cases and process supplier claims accurately for timely payment
• Escalate operational process gaps and work with internal stakeholder to resolve
• Work collaboratively with Supply Chain, Stores and Suppliers to resolve queries and enhance the customer experience
• Undertake all activities in accordance with compliance and legislative requirements, with particular emphasis on Consumer Law and Safety
• Work closely with stores and other teams to facilitate the effective resolution of customer issues as required
• Escalate issues in line with established processes and provide information and input for business investigations, as required

To Apply

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

The Good Guys recognizes the importance of diversity and appreciates that different perspectives encourage innovation and create value for our customers.