AddressContact Centre Role Full time hours – Permanent
- $62,800 p.a. + 11% superannuation + 17.5% annual leave loading + shift allowances
- Salary Packaging benefits of $15,900, and meal/entertainment of $2,650
- Respected Victorian health employer brand
- Brand new Office in Campbellfield VIC 3061 - some onsite parking available
About the Opportunity – NDSS Representative
We are looking for a Contact Centre representative, to join our Diabetes Victoria Customer Support team, liaising with Victorians living with, or affected by Diabetes. This is a Full-Time Permanent opportunity. This role is a great way to kick start your career in customer service! Be part of a well-known and highly regarded employer brand in health promotion and education for Australians living with one of our fastest growing chronic conditions - diabetes. You will receive on-the-job training in our modern Campbellfield offices – Apply now!
Working for Diabetes Victoria
Established in 1953, Diabetes Victoria is the leading health promotion organisation and peak consumer body working to support, empower and campaign for all Victorians affected by, or at risk of, diabetes. We are an Equal Opportunity Employer and do not discriminate against any employee or candidate because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, and the basis of disability. We're committed to helping you do your best work! We proudly promote positive, respectful relationships and strong partnerships in the workplace and in the community. Our promise is to champion diversity, build an inclusive workplace culture, and deliver equal opportunity programs and services to our diabetes communities.
About our offer
Customer Support Representative full-time hours (75 per fortnight), in our brand-new Contact Centre in Campbellfield, VIC.
- $62,800 p.a. + 11% superannuation + 17.5% annual leave loading. [SCHADS Award Level 2 PP1].
- Salary Packaging benefits of $15,900, and meal/entertainment of $2,650 to boost your take home pay.
- Monday to Friday, 9:00am to 5:00pm [with 30 min unpaid meal break].
- On-the-job training provided – no prior product and service knowledge required.
- Hybrid working arrangements including working from home and office combinations.
- A Wellbeing Day to be taken throughout the year to support employee mental health.
- Friendly team and brand-new facilities in our Campbellfield office.
About you
Your attention to detail, interpersonal and administration skills are required to be successful. A calm and dedicated nature will fit in perfectly with this fun and supportive team. You have strong communication skills and have a flair for developing strong relationships. This role would suit someone interested in health and the non-profit sector.
Responsibilities include:
• answering calls and enquiries from customers, members, donors, and other stakeholders.
• data management in customer records systems
• providing exceptional customer service
• knowledge of Microsoft Office - Outlook, Word, Excel
• web-based databases e.g. CRM or Salesforce – highly regarded
• previous Contact Centre experience and/ or health background – highly regarded
A national police check and reference checks will be conducted prior to appointment for successful candidates.
We celebrate and welcome people from all backgrounds and experiences and we are committed to creating a safe, diverse, and inclusive workforce. Aboriginal and Torres Strait Islander people are encouraged to apply for all positions at Diabetes Victoria.
How to Apply
Be part of the Diabetes Victoria family, hit the ‘Apply’ button and submit your resume and cover letter now!
NOTE: interviews are scheduled in order of application receipt – closing date on or before Monday 20 May 2024.
Diabetes Victoria promotes the safety, wellbeing and inclusion of all children, including those with a disability. We take our commitment to child safety standards seriously and abide by legislative requirements at all times.
*No agency applications please
