AddressAbout Us:
HirePOS is a leading provider of SaaS hire and rental software, empowering businesses to streamline their operations and enhance their customer experience. We are passionate about delivering innovative solutions and exceptional service to our clients. As we continue to grow, we are looking for a dedicated Customer Support Specialist to join our team.
Job Description:
In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring they have a positive experience with our HirePOS app. Your primary responsibilities will include responding to web chats, emails, and phone calls, assisting clients with their queries and issues.
Key Responsibilities:
- Provide frontline Customer Support via web chats, emails, and phone calls.
- Assist clients with the use of the HirePOS app, addressing their questions and resolving issues.
- Perform application testing to ensure the quality and functionality of our software.
- Collaborate with the development team to report bugs and suggest improvements.
- Maintain detailed records of client interactions and issues.
- Continuously improve knowledge of HirePOS features and updates.
- Contribute to knowledge base articles and user guides.
- Opportunity to develop skills in Azure cloud, security, web development, SQL server, and other SaaS-related areas.
Qualifications:
- Excellent customer communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-centric attitude.
- Technical aptitude and the ability to learn new software quickly.
- Experience in Customer Support or a related field is preferred.
- Basic knowledge of application testing processes is a plus.
- Familiarity with SaaS software, cloud services (e.g., Azure), security, web development, or SQL server is an advantage, but not required.
What We Offer:
- Competitive salary and benefits.
- Flexible working hours and remote work options.
- Opportunities for professional growth and development.
- A supportive and collaborative team environment.
- Exposure to various aspects of SaaS software development and operations.
How to Apply:
If you are passionate about Customer Support and eager to develop your skills in a fast-growing SaaS company, we would love to hear from you. Please send your resume and a cover letter to *************@hirepos.com.au detailing your relevant experience and why you would be a great fit for this role.
HirePOS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us at HirePOS and be a part of our mission to transform the hire and rental industry with innovative software solutions!
