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Form of workWe are searching for a new Partner Support Specialist to join our growing team!
In this exciting role, we are looking for an experienced and enthusiastic Partner Support Specialist to provide technical application support to our large Partnership base.
The focus of this role is to manage and provide technical assistance to both existing and new third-party partners looking to integrate their software with our Products.
Our Partner Support Specialist manages requests pertaining to integration enquiries and provides a high level of technical support to assist with the integration process.
As a Partner Support Specialist, you will:
- Manage incoming integration requests from Partners, and foster the development of strong commercial relationships;
- Effectively manage our third-party testing process to ensure our Partner’s products continue to function with new releases;
- Implement continual improvements to the vendor integration process;
- Be an established point of contact and subject matter expert for third-party Partner integrations or technical issues;
- Work with our customer support team and third-party Partners to triage support related incidents;
- Ensure the conformance of all third-party Partner integration requests to appropriate industry regulations;
- Use your technical knowledge to co-design and implement relevant integration and product enhancements;
- Create and maintain technical documentation relevant to the third-party integration support process.
Naturally, we’re after the best. So, to succeed in this role, you’ll have:
- Experience in the Information Technology space, Application Support experience is a bonus!
- A proven understanding of Microsoft SQL Server technologies;
- A high capacity to effectively plan and manage multiple, concurrent engagements and initiatives;
- High order skills in written and verbal communications, reasoning, judgement and problem solving;
- A strong ability to collaborate and communicate with a range of stakeholders including customers, external Partners and all levels within the organisation;
- Top shelf skills in MS Office and experience using CRM or Software Support Systems;
- Strong troubleshooting and analytical skills;
- Flexibility to travel locally and domestically.
Plan for your future at Best Practice Software.
Our team is focused on enabling better healthcare across Australasia. Our clinical and practice management software solutions are designed for simplicity, feature-rich application, and real-world dependability, built by doctors for doctors. Our Bp Premier, Bp Allied, and Bp VIP.net software rank among Australasia's most popular medical software products, and our Best Health mobile app now offers new ways to connect patients with their healthcare practitioners. Our amazing team is busy creating the future of healthcare technology, and we're looking for exceptional people to join us on our quest. If this sounds like you, consider this exciting career opportunity and plan your future here with us.
Your new career starts here.
For more information on this role, please contact Rhiannon at 1300 40 1111 (in Australia) or 0800 40 1111 (in New Zealand). If you're ready to soar to new heights, then hit that button below marked Apply for This Job.
