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Salary- Digital Division, Digital Experience team
- Sydney CBD office, with flexibility of a hybrid work arrangement
- Be a part of Westpac's supportive and inclusive team culture
As a CX & Service Designer in the Strategic Design and Customer Journeys team, you will work with a skilled group of designers to help champion Customer-Led, Digital-First improvements for Westpac's customers. Pairing with other Designers you will work on the validation of strategic ideas, discovery and early ideation activities using a wide range of Human Centred Design practices.
Key Responsibilities
- Help drive Customer-Led, Digital-First projects for Westpac's customers using empathetic and modern design practices
- Produce high-quality outputs that are empathetic, robust and compelling
- Deliver research and discovery activities, including shaping 'how might we statements', market scans, plus qualitative and quantitative interviews
- Develop and deliver end-to-end Customer Journeys, Customer Value Propositions and Service Blueprints
- Work collaboratively with other designers on projects using a Human Centred Design methodology
- Help facilitate workshops that are purposeful, engaging and deliver outcomes
- Collaborate closely with Westpac's wider Digital Experience team, business stakeholders, as well as Product and Transformation Delivery teams, to shape digital initiatives leading to agile delivery
We are a team of holistic Strategic and Service Designers (15+) who believe design is more than just looking good, it's about the thoughtful navigation of complex challenges and problems. We aim to create experiences for people from all walks of life that are inspirational in their usefulness, social and environmental responsibility while supporting Westpac's strategic goals.
What's in it for me?
At Westpac, we're significantly uplifting our digital capabilities as we strive to improve the lives of our customers. This is an exciting opportunity to play an important part in driving the future of a business that has been around for over 200 years and in return, we'll support you in the development of your career. With continuous opportunities to learn and grow in an inclusive environment backed by a fantastic team of passionate and knowledgeable people, you'll be empowered to thrive with us.
Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
You will have 1 to 5 years' experience as a Service Designer in a service orientated business.
You should also have:
- Practical experience in driving excellence through customer research and Human Centred Design improvements and innovations
- Experience in designing, conducting, and guiding customer research activities
- Experience in using digital tools, e.g. Figjam, Miro, Dovetail, Maze, etc.
- Persuasive communication skills and strong stakeholder management experience to help manage expectations effectively and clearly, while championing human centred design practices
- An inquisitive mind that embraces learning
- Knowledge of project management disciplines and delivery of quality outcomes
- Experience in consulting, agency and financial services (highly beneficial)
We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.
How do I Apply?
Start here. Just click on the APPLY button.
As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.
