Address- Federal Government opportunities in Surry Hills and Newcastle
- 12-month contract with possible extension
- APS6 - $60.26 per hour + super
- Hybrid work arrangement
Key Skills: Preference is for the candidate to have a Service Design background this could be in fields of digital, business process or design of customer service/ experience.
Responsibilities may include but are not limited to:
- Developing and managing project plans and schedules in accordance with the project management framework.
- Performing independent research work and analysis including the preparation of draft reports, including on relevant governance activities.
- Co-creating and documenting current state , to identify current participant and staff experience and business processes.
- Co-facilitating design-thinking sessions with service users to design and test future service processes, channel, and experiences.
- Preparing draft written material including business cases, plans, executive briefs and corporate documentation.
- Overseeing end-to-end service experiences in line with the Digital Service Standard, ensuring changes are consistent for all users across different touchpoints.
- Researching and identifying insights contributing to Agency understanding of information.
- Co-creating and documenting current state service through design and research, to identify current participant and staff experience and business processes.
- Co-creating and co-facilitating process design improvements.
- Advocating for the voice and experience of participants and stakeholders through work processes.
- Co-facilitating design-thinking sessions with service users to design and test future service processes, channel and experiences.
- Applying in-depth knowledge of the role and functions of the agency and the related impacts across work areas.
- Overseeing end-to-end service experiences in line with the Digital Service Standard, ensuring changes are based on participant and staff need and are consistent for all users across different touchpoints.
- Contributing to the evaluation of proposed solutions and design at both a conceptual and tactical level.
- Assisting management with the use of system tools and other duties as required
In order to be considered applicants are required to hold an Australian Citizenship.
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or call Madhuri on *******@dfp.com.au for more information.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ***********@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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