Data Analyst, Lending Systems

• Build upon your data analysis skills in this varied and engaging role!
• Permanent, full-time opportunity.
• Hybrid work environment | Newcastle-based head offices.

Purpose of the role

We currently have an exciting opportunity available within our Lending Operations team for a permanent, full-time Data Analyst. Focusing on Lending Systems, this role is dedicated to supporting our Newcastle Permanent branded lending products.

In this dynamic role, you’ll have the chance to utilise your strong analytical and reporting skills to their fullest potential. Collaborating closely with members of the Lending Operations teams and other business units, you’ll analyse business and lending data, drawing insights and developing and delivering comprehensive reporting solutions.

What will your key responsibilities include? 

• Acting as SME for all Newcastle Permanent aligned lending data analysis and reporting.
• Developing and presenting all reporting requirements in a timely manner, maintaining effective reporting processes for management information statistics and business reporting requirements.
• Proactively analysing and providing relevant feedback regarding processes, data trends, and other areas that may impact or could improve business standards or customer service.
• Effectively communicating at different organisational levels, demonstrating an understanding of the audience, and tailoring the message accordingly. 
• Assisting Lending Operations teams with Active Ops Management workforce planning software tools and reporting, as required.
• Assisting Mortgage Reporting Analysts with regular Broker origination reporting including monthly Broker Aggregator Commission and Trail reconciliation and payment remittance.
• Ensuring Data Analysis outputs do not contravene any NP/NGM Group policies, including the storing and presenting of relevant data. 
• Challenging business unit reporting processes if outdated or inefficient.
• Proactively supporting business partners in the delivery of a high quality and timely service.
• Understanding key objectives and delivering appropriate outcomes when supporting projects.

What are we looking for?

• Well-developed analytical and quantitative skills and ability to apply them.
• High degree of competence in Microsoft Office programs including Excel, Power BI, and SharePoint.
• Excellent communication and interpersonal skills, including the ability to effectively communicate and present information to a wide range of audiences. 
• Demonstrated ability to identify, analyse and problem solve, and to make sound, independent judgments and take appropriate actions.
• Strong time management and organisational skills, coupled with high level attention to detail and accuracy.
• Aptitude in understanding and developing SQL queries to extract, manipulate and analyse data (desirable).
• Relevant tertiary qualifications in business, mathematics or information technology (desirable).

What can you expect from us?

NGM Group employees can take advantage of the following work perks:

Health and wellbeing; Fitness passport, corporate health insurance and annual flu vaccination.

Lifestyle and giving back; Flexible work including hybrid arrangements, hotel discounts, 14 weeks paid parental leave, two community volunteer days per year and three recreational leave days per year.

Professional advancement; Diverse career opportunities, recognition programs and employee referral program.

About us 

We’re NGM Group, and we offer retail banking services to more than half a million Australians under the brands Greater Bank and Newcastle Permanent. 

We have fresh energy and big goals for our customers, and our people are key to us achieving this success. If you’re ready to be part of a team that puts the customer first and enjoys a challenge as the path to growth and innovation, then … we want you!

Collectively, we’re the largest customer-owned bank based on net assets and the 10th largest Australian-owned bank for household deposits. A financial powerhouse headquartered in the Hunter, we have a workforce of more than 1,600 people and total assets of more than $20 billion.