AddressWe are partnering with a leading global manufacturing company based in Wolli Creek who are dedicated to delivering high-quality products and innovative solutions to customers worldwide. Operating on a global scale, serving diverse industries and markets, this is truly an exciting opportunity to join one of the biggest platers. Dedicated to delivering excellence in every aspect of their operations. With a commitment to innovation and customer satisfaction, our client is seeking a talented Order Processing/Customer Service Representative to join their dynamic team.
Position Overview: Seeking a passionate and customer-focused individual to join this tight knit team as a Customer Service/Order Processing Representative. In this role, you will be the primary point of contact for their long standing, valued customers, ensuring exceptional service delivery and building strong relationships.
Benefits:
- Opportunity to work for a reputable global company with a strong commitment to customer satisfaction and employee development.
- Competitive salary with huge opportunities for progression.
- Convenient location in Wolli Creek with easy access to public transportation.
Key Responsibilities:
- Process customer orders accurately and efficiently, ensuring timely delivery and fulfillment.
- Serve as the primary point of contact for customer inquiries, providing product information, pricing, and order status updates.
- Collaborate with internal departments such as Sales, Logistics, and Manufacturing to expedite order processing and resolve any issues that may arise.
- Maintain up-to-date records of customer transactions and interactions in the company's CRM system.
- Address customer complaints and concerns with professionalism and empathy, striving to exceed their expectations.
About you:
- Previous experience in a customer service role, preferably in a manufacturing or industrial environment.
- Excellent communication skills with a friendly and professional demeanour.
- Strong problem-solving abilities with a proactive approach to resolving issues.
- Proficiency in Microsoft Office Suite and experience using CRM software, Pronto experience is desirable
- Ability to work effectively in a fast-paced, team-oriented environment.
- Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
- Must have full working rights in Australia
How to Apply:
Please submit your resume and click apply, for a confidential discussion or to learn more about the role, please do not hesitate to contact Mary Sommer on 0412 107 *** or
