Delivery Preparation Coordinator

Oversee product readiness and ensures safe, efficient, and customer-centric furniture delivery operations.

Since 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.
King Living has expanded from a homegrown business into a global brand. A family owned and run Australian company headquartered from our Support Centre in Sydney, our Showrooms and manufacturing centres span Australia, New Zealand, United Kingdom, Canada, Singapore, Malaysia, China, and Thailand.
At King Living, we are dedicated to creating simplicity and balance in both our living spaces and our work environment. We take pride in our past accomplishments and are thrilled by the possibilities of the future.
The Opportunity
Our Sunshine Outlet is looking for a Delivery Preparation Coordinator to play a pivotal role in King Living's outlet’s operations, overseeing the critical stage between product readiness and successful customer delivery. The multifaceted position combines logistical coordination, quality control, and customer service to ensure that products are impeccably prepared and safely dispatched to customers.
The Role:

• Collaborate with the delivery scheduling team to plan and organise delivery routes, ensuring efficient use of resources and timely customer deliveries.
• Coordinate with warehouse, packaging, and logistics, to align efforts for seamless Delivery Preparation.
• Oversee the meticulous wrapping, packaging, and protection of furniture to safeguard against damage during transportation.
• Ensure that the correct items are selected for each delivery and that the inventory database is up to date.
• Act as a point of contact for customers regarding delivery schedules, changes, and special requests.
• Address customer enquiries and concerns with professionalism and empathy, striving to provide exceptional service.
• Optimise delivery processes and procedures to minimise lead times, reduce errors, and enhance overall operational efficiency.
• Continuously evaluate and suggest improvements to the Delivery Preparation workflow.
• Work with our Logistics Teams to ensure customer delivery costs are optimised without impacting customer service levels.
• Proactively identify and address any delivery challenges or issues, such as route deviations, inventory shortages.
• Ensure compliance with safety regulations and best practices, particularly in handling and transporting furniture items.
• Maintain a safe working environment and implement safety training programs for the delivery team.

About You:

• Strong organisational and multitasking skills
• Excellent communication and interpersonal abilities
• Attention to detail and problem-solving skills.
• Flexibility to adapt to changing priorities and work schedules.
• Proficient in using the Microsoft 365 suite, particularly Microsoft Excel

King Living Benefits and Our Offer to You

• Attractive remuneration.
• Paid parental leave
• Career progression, ongoing product training and development
• Ability to customise product offerings, on all our award-winning designed furniture
• Supportive and friendly team environment with a true family feel
• Generous employee, family, and friends’ discounts
• EAP service for your health and wellbeing.

King Living is an equal opportunity employer, all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status. We strongly encourage Aboriginal and Torres Strait Islander people to apply.
To be considered for this role you must be an Australian Citizen or Permanent Resident with full working rights to work and live in Australia/New Zealand.