Delivery Solutions Architect

Databricks

To accelerate innovation for its customers by unifying Data Science, Engineering and Business

Today, more than 7,000 organizations worldwide — including ABN AMRO, Condé Nast, H&M Group, Regeneron and Shell — rely on Databricks to enable massive-scale data engineering, collaborative data science, full-lifecycle machine learning and business analytics.

Headquartered in San Francisco, with offices around the world and hundreds of global partners, including Microsoft, Amazon, Tableau, Informatica, Cap Gemini and Booz Allen Hamilton, Databricks is on a mission to simplify and democratize data and AI, helping data teams solve the world’s toughest problems.

This is a hybrid technical and commercial role. It is commercial in the sense that you will own and drive growth in your assigned customers and use cases through leading your customers' stakeholders, owning executive relationships and creating and driving plans and strategies for Databricks colleagues to build upon. This is in parallel to being technical, with expectations being that you become the post-sale technical lead across all Databricks products. This requires you to use your skills and technical credibility to engage and communicate at all levels with an organisation. You will report directly to the VP, Field Engineering APJ. The impact you will have:

• You will engage with the Solutions Architect to understand the full Use Case Demand Plan for prioritised customers.
• Lead the Post-Technical Win technical account strategy and investment plan for the majority of Databricks Use Cases within our most strategic accounts.
• Be the accountable technical leader assigned to specific Use Cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to consume Databricks.
• You will be the first contact for any technical issues or questions related to production/go live status of agreed upon Use Cases within an account, oftentimes services multiple use cases within the largest and most complex organizations.
• Leverage both Shared Services of User Education, Onboarding/Technical Services and Support resources, along with escalating to Level 400/500 technical experts to build the right tasks that are beyond your scope of activities or expertise.
• Create, own and execute a point-of-view as to how key use cases can be accelerated into production, bringing EM/PM in to prepare Professional Services proposals.
• Navigate Databricks Product and Engineering teams for New Product Innovations, Private Previews and Upgrade needs.
• Develop mutual success plan that covers all activities of all customer-facing technical roles and teams to cover the below work streams:
• Main use cases moving from 'win' to production
• Enablement / user growth plan
• Product adoption (strategy and activities to increase adoption of Databricks' Lakehouse vision)
• Organic needs for current investment Eg. Cloud Cost control, Tuning & Optimization
• Executive and operational governance
• Provide internal and external updates - KPI reporting on the status of usage and customer health, covering investment status, important risks, product adoption and use case progression - to your Technical GM.

What we look for:

• 8+ years of experience where you have been accountable for technical project / program delivery within the domain of Data and AI and where you can contribute to technical debate and design choices with our customers.
• Programming experience in Python, SQL or Scala
• Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role
• Understanding of solution architecture related distributed data systems
• A understanding of how to attribute business value and outcomes to specific project deliverables
• Technical program, or project management including account, stakeholder and resource management accountability
• Experience resolving complex and important escalation with senior customer executives
• Experience conducting open-ended discovery workshops, creating strategic roadmaps, conducting business analysis and managing delivery of complex programmes/projects
• Track record of overachievement against quota, Goals or similar objective targets

Benefits

• Private hospital plan and extras cover
• Life, disability and income protection coverage
• SuperannuationEquity awards
• Enhanced Parental Leaves
• Fitness reimbursement
• Annual career development fund
• Home office & work headphones reimbursement
• Business travel accident insurance
• Mental wellness resources
• Employee referral bonus

• ✅ Stakeholder Engagement
  

  Partner with stakeholders to understand specifications, business requirements, and communicate insights

• 🤖 Scripting and Automation
  

  Develop scripts and automated workflows to improve the efficiency and accuracy of repeated tasks

• 🛠 Test Engineering
  

  Create and implement code tests and software test automation

• 👥 Collaboration
  

  Works with others by being open, clear in communication and listening to achieve goals

• 🧮 Numerical problem solving
  

  Works with numerical information and performs mathematical calculations to solve problems

• 🔍 Attention to detail
  

  Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables