Deputy Head Of Boutique

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

We are currently recruiting a Deputy Head of Boutique for our Melbourne Fashion Boutique.

As the Deputy Head of Boutique, you will play a vital role in inspiring and managing the boutique team to achieve the mission of the brand. You will be the driver of effective day-to-day operations in the boutique, while acting as a support between the Head of Boutique and the boutique team, in order to reinforce, communicate and execute the Chanel difference on the Boutique floor. You will be passionate about the brand and your responsibility’s to ensure luxury retail leadership and to providing unsurpassed service to all our customers

WHAT WILL YOU DO?

• Managing and inspiring the Fashion Advisors by being a role model, taking a close interest in and actively participating in the teams professional development.
• Supporting the Head of Boutique in developing and executing a client-centric culture among the boutique team that emphasizes client engagement and on building long lasting relationships with them.
• Adapting your management and communication styles when dealing with different boutique team members to achieve maximum results, including acting as a mentor, coach or counselor depending on circumstances.
• Engaging the client of today and tomorrow by developing your own client portfolio and building genuine relationships with the clients through thoughtful and consistent outreach.
• Setting high standards in all aspects of customer service in consultation with the Head of Boutique and motivate the boutique team to achieve these standards via: client survey results, effective handling of feedback, adhering to exchange and return guidelines, capturing and keeping up to date CEM data of each client.
• Attending to all day-to-day Operations issues promptly and astutely, seeking direction and guidance from the Head of Boutique as needed.
• Ensuring daily sales and appropriate paperwork is accurately completed.
• Upholding the image of the Brand as a Brand Ambassador by portraying a professional and sophisticated image of personal grooming and etiquette.
• Supporting your boutique by displaying a positive attitude to team work, collaboration and living the Chanel values.

WHAT ARE WE LOOKING FOR?

• Truly service minded with a passion for providing the very best in client service.
• Team-focused with a desire to collaborate and communicate effectively
• Interested in the retail fashion industry and aware of both local and international trends
• Understanding of the competitor market and the current market strengths and challenges, with the ability to interpret this information into usable data with the business
• Understanding of the Brand direction and values
• Able to develop clear, challenging but achievable goals in order to maintain commitment to goals even in difficult situations

This role is best suited to those who have experience in managing large retail teams and who have the ability to connect and partner with various internal and external stakeholders in order to best execute and achieve business objective.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel. We are an Equal Employment Opportunity Employer and personal attributes do not form part of the selection process. Our team is selected solely for their talents and capabilities. We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.

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