It Officer - Service Centre

The Role:

As a member of the Department of Health (DoH) IT Service Centre, the IT Technician:

• Provides first point of contact support and resolution up to second level support to clients for IT Client Services including:
• PC hardware and software installation.
• Incident resolution.
• Ticket logging.
• Follow-up to completion.
• Escalates issues through IT Support teams as required.
• The scope of work is defined by the operational priorities of the assigned business unit and the role works collaboratively within and across teams and with stakeholders to meet agreed priorities and branch service standards.

Note: Please refer to the Statement of Duties for all the Selection Criteria of this position to address in your application.  Selection Criteria must be addressed.

Our new team member should be able to demonstrate:

• Exceptional client focus.
• An agile approach to changing priorities.
• Reliability, honesty, and integrity.

Position Features:

Appointment to this role may require the occupant to rotate across various Health ICT units.

From time to time, the role may require:

• Some regular out of hours work or on-call may be required to meet specific needs or deadlines.
• Travel between sites may be undertaken.

Location

• Hobart

Details of Appointment

Full time, fixed term day worker position working 76 hours per fortnight, commencing as soon as possible for a period of twelve months.

Hours for the IT Service Centre are 7:00am - 7:00pm/Monday - Friday. The ability to work a 7.6 hour day in any of the rostered groups is essential.

• Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time and part time vacancies.

Salary: $64,125 - $91,517 per annum + 11% superannuation on top of the advertised salary.

• Please note that access to salaries beyond $83,736 is subject to advanced assessment criteria approval.
• Salary range is in accordance with Public Sector Unions Wages Agreement 2022

Eligibility:

Applicants should note the following criteria are desirable:

1. A tertiary or recognised vocational qualification in a relevant discipline
2. Relevant IT industry experience and certification
3. Current Driver’s Licence

Download the Statement of Duties and any Associated Documents

We encourage you to review the Applicant Guide and Statement of Duties prior to applying for an overview of the duties, program, selection process and selection criteria.

Statement of Duties

•  Generic IT Officer (Service Centre) ICT1 (July 2023) CSU.pdf
•  Generic IT Officer (Service Centre) ICT1 (July 2023) CSU.docx

Applicant Guide

• Department of Health - Applicant Guide June 22.pdf
• Department of Health - Applicant Guide June 22.docx

How to Apply

Apply Online.  Please click the "Apply" button on this screen.  This ensures important questions about you are answered. 

You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Selection Criteria.

Please note:

• All attachments must be in Microsoft Word or PDF format.
• Referee details are submitted as part of the online application so make sure you have the contact details of two referees before applying.

For more information:

Matt McPherson

Position: Senior IT Officer - IT Service Centre
Phone: 03 6185 5030
Email: **************@health.tas.gov.au

Please email with your name and contact number, and your query will be returned with a phone call.