Deputy Head Of Boutique

We are now recruiting Deputy Head of Boutique for our newest location, Market Street Sydney.

The Market Street boutique will showcase Chanel’s luxury leadership in Australia, as the unrivalled Fashion House, delivering a client experience unlike any other, whilst enhancing sophistication across all areas.  The Boutique is positioned as the key CHANEL difference that defines the Client Relationship and Experience with the Brand

YOUR PURPOSE

As the Deputy Head of Boutique, you will play a vital role in inspiring and managing the boutique team to achieve the mission of the brand. You will be the driver of effective day-to-day operations in the boutique, while acting as a support between the Head of Boutique and the boutique team, to reinforce, communicate and execute the Chanel difference on the Boutique floor. You will be passionate about the brand and your responsibilities to ensure luxury retail leadership and to providing unsurpassed service to all our customers.

 WHAT WILL YOU DO?

• Managing and inspiring the Fashion Advisors by being a role model, taking a close interest in and actively participating in the teams professional development.
• Supporting the Head of Boutique in developing and executing a client-centric culture among the boutique team that emphasizes client engagement and on building long lasting relationships with them.
• Adapting your management and communication styles when dealing with different boutique team members to achieve maximum results, including acting as a mentor, coach or counselor depending on circumstances.
• Engaging the client of today and tomorrow by developing your own client portfolio and building genuine relationships with the clients through thoughtful and consistent outreach.
• Setting high standards in all aspects of customer service in consultation with the Head of Boutique and motivate the boutique team to achieve these standards via client survey results, effective handling of feedback, adhering to exchange and return guidelines, capturing and keeping up to date CEM data of each client.
• Attending to all day-to-day Operations issues promptly and astutely, seeking direction and guidance from the Head of Boutique as needed.
• Ensuring daily sales and appropriate paperwork is accurately completed.
• Upholding the image of the Brand as a Brand Ambassador by portraying a professional and sophisticated image of personal grooming and etiquette.
• Supporting your boutique by displaying a positive attitude to team work, collaboration and living the Chanel values.

WHAT ARE WE LOOKING FOR?

• Truly service minded with a passion for providing the very best in client service.
• Team-focused with a desire to collaborate and communicate effectively.
• Interested in the retail fashion industry and aware of both local and international trends.
• Understanding of the competitor market and the current market strengths and challenges, with the ability to interpret this information into usable data with the business.
• Understanding of the Brand direction and values
• Able to develop clear, challenging but achievable goals in order to maintain commitment to goals even in difficult situations.

This role is best suited to those who have experience in managing large retail teams and who have the ability to connect and partner with various internal and external stakeholders in order to best execute and achieve business objective.