Desktop Services Manager

Job Reference: 1169917
  
Digital & Technology Solutions (DTS) – IT Campus Technology

Comprised of highly skilled professionals with diverse backgrounds in IT support and customer service, our team are committed to delivering timely and effective solutions to students, faculty, and staff. With a focus on accessibility, innovation, and empathy, we strive to make a positive difference in every interaction. Our mission is to position Curtin University at the forefront, delivering cutting-edge digital experiences for our students and staff.

If you enjoy technology, transformation, continual innovation, and change, we invite you to join our high performing Digital & Technology Solutions – IT Campus Technology team.

Your new role

As the Desktop Services Manager at Curtin University, you will play a crucial role in ensuring the smooth operation of Desktop Services, including end-user computing management servers and virtual computers, across campus. You will be responsible for managing a team of dedicated professionals, overseeing the upgrade, maintenance, security, and support of the ICT operating environment including desktop management infrastructure systems. You will also have the opportunity to implement innovative strategies to enhance user experience and efficiency.

As the Desktop Services Manager, you will be responsible for

• Provide leadership, guidance, and management of staff, including recruitment and induction, ensuring the appropriate training of staff, encouraging, and facilitating professional development and leadership skills, and regular review and evaluation of staff performance.
• Develop and implement desktop service policies, procedures, and standards to ensure reliability and security, with the overall objective of enhancing the client experience.
• Collaborate with other IT teams to integrate Desktop Services with broader IT infrastructure and initiatives.
• Provide escalated support for complex desktop-related issues and incidents.
• Monitor desktop performance and user satisfaction, implementing improvements as needed.

We are looking for someone with:                              

• Possession of an IT degree, coupled with extensive experience as Manager within the dynamic ICT landscape, or an equivalent blend of relevant experience and educational background.
• Proven track record showcasing commitment to implementing best practices, driving business process improvements, and adhering to client-focused service management and delivery standards for the provision of efficient and effective services.
• Proven experience in desktop support or management, preferably within a large and complex organisation.
• Strong leadership and team management skills, with the ability to not only motivate and inspire others, but to also evolve a team towards continuous improvement.
• Excellent problem-solving abilities and attention to detail.
• In-depth knowledge of desktop operating systems (Windows, macOS, Linux), new technologies (Azure) and productivity software.
• Familiarity with desktop virtualisation, endpoint security, and ITIL best practices is desirable.

As this is a continuing (permanent) role, you will require permanent work rights in Australia to be considered.

You can look forward to working amongst a passionate, dedicated, and vibrant team! This is a great leadership opportunity if you are seeking your next challenge where you can make an impact. We offer work-life balance options, extensive training, and development opportunities to further your growth in the ever-evolving technology sector.

To learn more about this opportunity, please contact Pramodh Gunawardhana, Deputy Director - IT Campus Technology via email at **************@curtin.edu.au.
  
About us
  
We are an energetic, dedicated team of academics and professionals working together to provide global solutions through quality graduates and innovative research. Curtin is a welcoming space where integrity, respect for one another, courage, excellence, and impact are essential to everyday life. Situated on Whadjuk Nyungar Country, our vibrant campus includes an art gallery, gym, childcare and medical centre, and endless food options including a supermarket.
  
We encourage applications from Aboriginal and Torres Strait Islander people, people of diverse gender, sex and sexuality, people with disability and people from culturally and linguistically diverse backgrounds.

For more information about our university, please visit www.curtin.edu.au.

Join us!

To apply, please provide your CV and a cover letter to allow us to assess your suitability for this role. 

To view a copy of the Position Description, please copy and paste the following link into your web browser.
  
http://tinyurl.com/2n26cpmw

Applications close: 11:30AM AWST Sunday 18 February 2024

Applicants should note that prior to appointment, any offer of employment is subject to completion of National Police Records checks, and background, integrity, and reference checks to Curtin’s satisfaction. At Curtin, we are committed to being a Child Safe organisation and this position may also require you to have a current Working With Children Check.

If you have any queries in relation to this application process, please contact our careers team on 08 9266 90***(option 3,1).