Desktop Support Officer – Brisbane

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

Roles and Responsibilities:

The candidate must be a PR holder or a Citizen.

• Provide customer support for designated equipment
• Answer client questions in a professional manner
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client
• Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements
• Report all time, mileage, and other requirements in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies on a daily basis
• Other duties may be assigned to meet business needs
• Additional requirements may exist if the offer of employment is extended

IT Skills and Experience

• Windows 7 & 10, MS Office 2010/2013/2016/365
• Ability to communicate regarding technical issues with clients
• Ability to drive to client locations
• Ability to work overtime as required
• Ability to drive long distances, and occasional overnight assignments within other geographies
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must be able to pass annual criminal and motor vehicle background
• Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter
• Must own a basic repair tool kit

In-depth knowledge of:

• Windows OS (e.g. XP, Vista, Windows 7, 10)
• Microsoft Office applications
• PC/Laptop hardware
• PC/Laptop peripherals, including printers
• Mobile devices

IT Qualifications

At least two of the following:

• Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Applications
• ITIL qualification
• MCP certification

Experience in a similar role

• 1-3 years of relevant experience
• Candidate must be Singaporean or PR Holder

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to **********@axiomtechnologies.co