Address
Form of work As the needs of our customers change, so do we.
At AGL, we believe progress is powered by our people.
If you’re set on making real change for tomorrow, we have the scale, resources and ambition to get it started today.
Now’s an extraordinary time to work with us. We’re taking the lead on renewables and expanding our products to make them more sustainable, affordable and useful for all Australians.
That’s what we call progress. To achieve it, we’re bringing together people with unique stories, perspectives, backgrounds and talent – and we need yours too!
About the Role
The Digital Product team is charged with maximising sales and service adoption by identifying value-driving opportunities across the digital experience. Digital Product is responsible for varying segments of the experience we deliver to customers in our core digital channels.
You will contribute to the delivery of initiatives that enhance AGL's digital customer experience. Initiatives may span multiple business domains and technology platforms. You will take end-to-end accountability for all analysis activities on initiatives from initiative inception through to delivery within the prescribed domain of the Identity Team.
What you’ll be doing
Initiative delivery:
Facilitate discussions with stakeholders to drive the definition of an initiative's objectives & requirements
Decompose an initiative into features and epics, working with the Product Owner
Define how the success of an initiative shall be measured and implement an appropriate monitoring plan
Work collaboratively with initiative stakeholders to identify a minimum viable product, balancing functional, architectural & user experience considerations
Drive the definition of quality of service (non-functional) requirements
Facilitate identification of gaps in solution capability
Ensure end-to-end process integrity is maintained across multiple systems and business units
Facilitate agile estimation, prioritisation, and planning workshops (Program Increment Planning), identifying and managing inter-team dependencies
Capture detailed requirements using acceptance criteria scenarios and support the realisation of quality outcomes
Identify & actively monitor, manage & resolve risks, issues & dependencies
Maintain high-level over-arching lean documentation
Foster a high-performance culture by participating in retrospectives
Business analysis practice support:
Partake in practice initiatives to define, implement & evolve common standards and working practices with an aim of reducing waste and improving efficiency
About You
What you’ll bring to the table
Experience with proficiently delivering initiatives end-to-end in an agile environment
An ability to collaborate with, influence, and align individual stakeholders and teams
Exceptional analytical and problem-solving skills
Ability to balance multiple competing priorities and effectively manage expectations
Organisational skills and attention to detail
Ability to thrive in an environment of constant change
Excellent communication skills, both written and oral
Presentation & facilitation skills
Strong commitment to life-long learning
An enthusiastic champion of innovation
Professional Experience:
Previous experience as a Business Analyst, Digital Producer, or comparable role
An understanding of UX, digital content and/or development
Understanding and experience using analytical tools
Requirements gathering and communication
Experience working in an Agile environment
Experience using Jira and Confluence
Technical experience (desirable, not required):
Scaled Agile Framework (SAFe) accreditation
Auth0, SAP CRM 7 & ISU
API Management Platforms e.g., Microsoft Azure, AWS, Swagger, Postman
Adobe Products e.g., Experience Manager, Marketing Cloud, Target, Analytics
We’d love to see your application, submitted by Sunday 2nd of April, 2023.
Please note - unsolicited resumes from agencies will not be accepted by AGL.
Inclusion at AGL
At AGL, all employees are encouraged to be themselves and to bring their whole selves to work every day. We encourage applications from Aboriginal and/or Torres Strait Islander people, people living with disability, culturally and linguistically diverse people and people of the LGBTQ+ community, including transgender, gender diverse, and intersex people.
AGL has a commitment to maintain a diverse workforce, and welcomes the opportunity for applicants to share their lived experiences. We also recognise that some applicants may not wish to disclose, and we respect their decision. To learn more about reasonable adjustments that can be offered throughout the recruitment process, please visit: http://www.agl.com.au/-/media/aglmedia/documents/about-agl/who-we-are/our-committments/210719_reasonable_adjustments_guideline_2021.pdf
Job Family Group:
Business and Organization Analysis Management
