Address
Form of workWorking with a range of internal and external stakeholders you will coordinate and implement updates to the content management system, support troubleshooting and provide day-to-day support to website users across the Gallery.
This role also supports the implementation of features and enhancements on the Gallery's digital platforms and maintains user training manuals. Collaborating closely with the Learning, Programs, Marketing, Curatorial and Visitor Experience departments, the Digital Content Officer provides new user training and supports the development of Digital Content.
An order of merit may be established from this selection process and may be used to fill future identical vacancies over the next 18 months. Selection may be based on application and referee reports only.
If you do not wish to be added to an order of merit, please notify us in your application.
This role is a full-time, ongoing position within the Digital and Content team, as part of the Marketing, Communications and Visitor Experience portfolio.
The key duties of the position include
n accordance with the APS 4 work level standards, you will:
- Utilise Content Management Systems (CMS) for web content creation, management and optimisation.
- Review, edit and publish Digital Content in line with the Gallery's brand and style guides, ensuring consistency, accuracy and accessibility.
- Under the supervision of the Online Content Producer, support the planning and delivery of digital projects and initiatives including liaison with internal and external stakeholders.
- Coordinate the National Gallery's website and digital analytics dashboards, providing regular reporting to inform decision making relating to user behaviour and Digital Content.
- Provide training and day-to-day support for National Gallery website users including maintaining user training manuals.
- Be a key point of contact for internal web users to support the development of content, troubleshoot and identify technical issues that may require escalation.
