Digital Operations Consultant

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

APD Distribution has an exciting opportunity for an experienced and passionate individual who can drive change and process improvements in the digital area. As a Digital Operations Consultant, you will play a key role in executing our digital strategy and driving digital transformation within our dealer network. Your primary role will consist in working with assigned dealers in Australia and develop their digital capabilities in line with the Caterpillar Digital Strategy and Excellence Program to support Services Growth.

The incumbent will provide Subject Matter Expertise in Connectivity, Platform & Data and Applications with a particular focus on growing eCommerce sales and active customers, increasing the number of connected assets, Data Health and increasing the usage of our equipment management applications. In this role, you will work directly with Dealers, including Senior Dealer Management, as well as many internal business partners across the enterprise.

This position provides a unique opportunity to work in a dynamic and fast evolving environment and contribute to the Services Growth Strategy by working on enterprise-wide recognized initiatives and improving dealer digital capabilities and performance. To succeed in this role, strong Communication, Change and Project Management skills are essential.

What the Role Entails:

• Driving execution of Digital priorities with dealers – Deliver ecommerce growth, connectivity, digital deployment targets.

• Develop dealer capabilities for eCommerce solutions and drive customer adoption and online part sales. Support the deployment of eCommerce Global Dealer Standards.

• Conducting the Digital Excellence Program assessment with dealers, establish and execute action plans and governance reviews to improve dealer digital capabilities.

• Leading the development of an aligned dealer digital roadmap and Cap & Cap plan. Manage timely execution of digital deployments as the single point of contact with the dealer.

• Driving engagement with key dealer and Caterpillar stakeholders to ensure dealer capabilities and integration points needed for Digital deployments are understood.

• Being the main Digital contact for Distribution Director and Field Reps and internal business partners (Cat Digital and Industries) and provide Subject Matter Expertise to improve Digital and Technology capacity and capability.

• Aligning strategies of the dealer, Cat Digital, Aftermarket Services, Industries and Caterpillar Distribution Services Divisions

• Keeping up with new industry trends, changing technology and regulations affecting customers and competitive environment.

Skills to be Successful in this role:

• Proven ability to drive operational improvements with dealers and customers.

• Demonstrated ability to quickly understand dealer culture with the ability to translate that understanding into a tailored approach to selling the value of Digital offerings.

• Strong communication and interpersonal skills including presentation proficiency and a demonstrated ability to earn trust and credibility with senior management teams.

• Ability to influence internal and external partners at all hierarchy levels to successfully drive change.

• Extensive project management, change management and process improvement experience

• Self-starter, able to work autonomously and in teams

Qualifications:

• Bachelor's degree preferably in Marketing, Digital, Engineering, Information Technology, or similar

• 5+ years of operational and marketing experience gained from a broad range of assignments requiring Dealer and/or customer contact and interactions is preferred.

Additional Information:

• This position will require up to 30% Travel

• This position is based in Melbourne

• Relocation is not available

Compensation & Benefits
Competitive salary based on degree and professional industry working experience.  The Total Rewards package includes:

• Competitive remuneration package

• Attractive Bonus and Share options

• Higher Superannuation

• Career development with global prospects

• A strong commitment to safety and your wellbeing

• An inclusive workplace culture focused on quality, customer service and the environment

• A commitment to diversity and inclusion, equal opportunity, and equal outcome

• SMART spending APP

• The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.

Posting Dates:

June 12, 2024 - July 4, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

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