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SalaryAmped Digital is looking for a Technical Support Manager with solid experience in Digital Signage and LED displays. This role is central to our operations, focusing on Digital Signage networks, menu boards, drive-thru screens, and retail displays. We need someone who’s got a good grip on the tech side… both hardware and software….and is ace at solving problems and managing customer service.
Key Responsibilities:
- You’ll be setting up and running our support strategy, making sure our customers get top-notch service that sticks to their SLAs. Think of it as making sure everything runs smoothly and everyone's happy.
- Leading our Tech Support desk, you'll be the go-to for solving issues fast and keeping our Digital Signage ticking over perfectly working alongside other team members.
- It’s not just about putting out fires, it’s about thinking ahead. You’ll be tweaking systems and processes to make sure we’re always getting better at what we do.
- You will help manage a few team members too in the support field, so we need someone who’s good with people and has a fair and transparent management style.
Need to have:
- A solid background in managing technical operations, especially Digital Signage. Knowing your way around the tech is key.
- Experience in leading a team, solving tough tech problems, and keeping customers smiling.
- The ability to talk tech in a way that everyone can understand, whether it’s troubleshooting network issues or explaining why something’s not working right.
- Must possess strong communication skills, both written and verbal, and be confident in assisting customers through stressful situations with clear action plans and responses.
What’s in it for you:
- A chance to lead and shape our technical support team, making a real difference in how our business runs and how satisfied our customers are.
- The opportunity to work with some big names and cool brands, helping them keep their Digital Signage systems running smoothly.
- A team that’s all about pushing limits, making things better, and having each other's backs.
Application Process:
Interested candidates should submit a cover letter outlining relevant experience and suitability for the role, a resume, and answers to all application screening questions. Emphasise your alignment with our core values of Creativity, Persistence, and Integrity.
Join us on this amazing journey to take Amped Digital to its next level of success. Apply now to become a key player in our vibrant team!
We are proudly based in Nedlands, Perth, providing equal employment opportunities and celebrating diversity.
Please note: Only shortlisted candidates will be contacted for interviews.
