Address
Form of workBig challenges require big solutions. And the transition to a net-zero world is about as big as it gets. Working at Powershop, which is part of Shell Energy Australia – will put you at the heart of that endeavour. We sell energy to business and homes in VIC, NSW, South East QLD and SA.
Powershop is committed to enabling a better energy future for your lifestyle. Part of Shell Energy Australia, we sell energy to homes and small businesses in VIC, NSW, South East QLD and SA. Since 2012, our market-leading app has been powering your energy journey, and now we're charging forward to lead the eMobility movement in your home.
Be part of a team with the expertise and drive to succeed
Based in Melbourne, the primary focus of theDirect Sales Consultant is to acquire and retain residential & SME customers across the Powershop and Kogan Energy Brands.
The sales & retention activities will be via switcher/movers’ inbound calls, web
enquiries, emails, cross sell campaigns and bill messaging. This role requires a motivated team player who is driven to achieve monthly targets whilst offering a high level of customer service and adhering to compliance and regulatory requirements and processes.
Responsibilities & Accountabilities
- To acquire new customers via the Powershop and Kogan Energy brands;
- Adhere to all regulatory and compliance processes and requirements;
- Provide a superior level of customer service;
- The ability to comfortably sell multiple products across two brands;
- Achieving monthly sales KPI’s, Quality Assurance and Compliance gates;
- Complete partial sign ups via outbound calls when required and or requested by the customer;
- Participate in segment specific campaigns and acquisitions as required; and
- The ability to sell confidently and compliantly to residential and SME customers.
What you'll bring
- Experience selling via the telephone;
- Demonstrated ability to work in a KPI driven environment successfully;
- Excellent communication skills, verbal & written;
- An understanding of the regulatory and compliance environment within the energy sector;
- A commitment to safety and a safe working environment;
- Excellent attention to detail skills;
- Ability to multitask, prioritise and meet time sensitive deadlines; and
- Great commitment to teamwork.
Why join our team
Every day, our people bring deep expertise, true innovation and investment to help our clients - and the world - reduce their environmental footprint. You can be part of that change.
Here are the top reasons why our people choose us:
- Purpose that you can see. As the Direct Sales Consultant, your technical expertise will help us achieve our vision of a better energy future.
- Work that’s interesting, innovative and high impact. We hope you’ll love the challenge and opportunity to achieve - for Shell Energy, your team members, and you.
- People who bring the expertise and drive to succeed. Our team is respectful, inclusive, and prioritises connection and collaboration.
- Competitive remuneration packages, including an attractive incentivised bonus program.
- Generous paid parental leave options that give team members more time to enjoy what matters most.
- Flexible working arrangements, with modern workplaces and technologies that support new, hybrid ways of working.
- An Employee Assistance Program for you and your family when you need it.
https://shellenergy.com.au/about-us/careers/job-vacancies/
Read the stories of our incredible people.
https://shellenergy.com.au/about-us/our-people/
Join us. Together, we can make the difference count.
Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability.
