Direct Travel Consultant

ABOUT US The APT Travel group has an outstanding reputation in the travel industry of delivering 5-star customer service to our industry partners. With over 95 years’ experience, we deliver life enriching journeys to our valued guest.

We are looking for detail-oriented reservation agents to join our team in helping to continue to set the benchmark in the industry. THE ROLE Dealing directly with passengers, you will be a part of our call centre family and it will be your responsibility to process all enquiries and booking requests effectively in a fast paced environment. From making the initial sales to booking flights, accommodation, transfers and upselling, you are responsible for all aspects of bookings pre tour.

Making reservations for customers and our industry partners via phone, chat or email with high accuracy Recommending additional add-ons and tour experiences to enhance the customers experience on tour Booking flights to package with our tours Handling complaints and…