Director, Corporate Affairs

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

The corporate communications specialist will leverage healthcare industry experience and business acumen to develop and execute innovative and integrated communication strategies aligned to enterprise growth targets.

This self-starter will be responsible for protecting and enhancing the reputation of the business through proactive communications, issues management and stakeholder engagement. You will collaborate cross-functionally to create and deliver corporate communications for key stakeholders including employees, doctors, shareholders, and media.

This communications professional will need to be digitally savvy and confident delivering webinars, developing PowerPoint presentations and impactful eDMs.

This role will work in close collaboration with national communications leads from across the group. A Group Communications Specialist, based in Sydney, Australia, is available to provide support on key initiatives.

Some travel with the CEO may be required in the U.S. and Australia.

RESPONSIBILITIES:

Media Relations:

• Design and deliver global corporate media relations program.
• Prepare media holding statements, FAQs, and response plans to support inbound enquiries.
• Supervise corporate media reporting and analysis and develop action plans as required.

Issues and Reputation Management:

• Provide communications advice and support for external issues and crisis situations as required, and rapidly develop reactive holding statements.
• Be a primary member of the Crisis Management Team, preparing messaging, responses, and advice to the appropriate company spokesperson on the given issue. Act as a media advisor in partnership with an external agency, when required, to resolve issues and in the event of a crisis.
• Develop strategy to build positive external corporate reputation.

Shareholder Communication:

• Develop regular shareholder communications to keep shareholders advised and aligned with the business direction.

Internal Communications:

• Define the right frequency and channels of CEO communication to encourage, inform and empower staff.
• Write and produce content, including message tracks, speech notes, presentations, email announcements, newsletters, eDMs, videos and intranet content. Develop and produce engaging town hall forums and other innovative forms of communications, generating supporting materials as needed (e.g. slide decks, scripts, etc.)
• Support alignment of messages between the CEO's office and internal communication resources in all GenesisCare markets.
• Advance GenesisCare’s work by developing and guiding integrated communications programs for the CEO.

Strategic Advisor:

• Develop and implement corporate affairs master plan, refining processes and ways of working.
• Provide mentorship and support to the CEO, communications team members across the group, and other executives on effective communications, including preparation of presentation decks, scripts for townhalls, messages to stakeholders, etc.)
• Expertly advise management across a range of areas including partner relations, reputation management, media relations and internal communications.
• Support and advise on the development of the organization's strategic goals in Communications, Public Engagement and Advocacy, including preparation of briefs and submissions.
• Identify challenges and emerging issues faced by the organization. Work with leadership team and staff to recognize internal and external communications opportunities and solutions, and define and execute appropriate strategies to support them.

REQUIREMENTS AND QUALIFICATIONS:

• Bachelor's degree in communications, journalism, or associated field along with significant experience in a communications agency or in-house communications role. Prior experience in the healthcare/medical industries or similar is preferred. Interest in clinical themes and treatment advancements.
• Expert-level capabilities across digital, media relations, executive communications, etc. Media management and investor communications capabilities.
• Internal communications expertise: from strategy to delivery. Working understanding of change management principles.
• Previous experience supporting and advising C-suite executives. Proven experience in working with dynamic partners to deliver change.
• Proven project and change management skills with an action orientation and dedication to expediency. Ability to define success metrics, track / measure performance and return on investment of different communication channels.
• Excellent written, verbal and presentation communications. High attention to detail and quality of work output. Strong command of Microsoft 365 (e.g. PowerPoint, Outlook, Teams, Yammer, Word, Excel, OneNote).
• Experience managing webinars for large audiences using Zoom, or an alternative tool, coordinating large in-person town hall forums, and coordinating filming with external production teams is highly desirable.
• Digital savviness, with practical experience using other digital communications tools, including media monitoring platforms, Campaign Monitor, Vimeo and Survey Monkey, is also desirable, along with the ability to publish content to intranets.
• Sound judgement with strategic decision-making skills along with the ability to execute plans based on that strategic vision. Flexibility and agility using incomplete data to make decisions.
• True connection and alignment with the values and purpose of the organization and the promotion of health and well-being for people and the community.
• Leadership, business coordination, mentorship skills, with the ability to interact at an executive/strategic level.
• Strong team orientation and ability to develop, mentor and manage relationships at all levels.

GenesisCare is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

Global care

Across the world, we have more than 580+ centres to help us bring the right care to our patients. Every year our team sees more than 1.4 million patients globally across our Oncology, Cardiology & Sleep Medicine Centres.

People centricity is at the heart of what we do and we pride ourselves on making our people a priority, whether that be a patient or an employee. We aim to build culture of ‘care’ that is patient focused, and performance driven. Our people promise is “do your life’s best work, by always growing, having a profound human impact and making great things happen together.” If you’d like to truly make a difference, join us at GenesisCare!

GenesisCare is an Equal Opportunity Employer.