Director Of Rooms

Ready to lead from the front? We’re looking for a Director of Rooms to head up our front office department. Setting the tone to deliver truly memorable guest experiences from first moment to last.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Directing everyday front office and housekeeping activity while developing and coaching your team to deliver next-level guest experiences
• Creating the perfect working environment for your team to thrive and driving collaboration between departments
• Providing guests with all the information they need to enjoy a truly memorable experience
• Overseeing night audit function, preparing daily financial reports and delivering accurate forecasts
• Conducting routine inspections of the front office and public areas – taking immediate actions to correct any deficiencies  
• Maintain a high profile with guests; handle guest requests and complaints effectively and efficiently.
• Liaise with all means of booking agents with Director of Revenue Management to ensure all guest requirements are met
• Ensure VIP and return guests are recognised and colleagues are aware of arrival.
• Review all guest comment forms and liaise with the Resident Manager and General Manager on follow up action

What We need from you:

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration or Business Administration  
• Two years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and work experience
• Focuses on the major factors necessary to ensure that the business is successful and profitable   
• A string knowledge of the key profit drivers for Hotels and knows how area/function contributes to the profitability of the business
• An understanding of the impact of business decisions on key financial indicators and outcomes
   

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team  the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing  framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.