Director, Quality & Improvement Health Services, Mercy Health (Vic)

• Employer: Mercy Health
• Location: Vic
• Position type: Full-time
• Closing date: 18-03-2024 6:00 PM
• Contact: Suzanne Reiger
• Phone: 0433 796 ***

About Mercy Health:

Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women’s Health Services, early parenting services, and home care services. Mercy Health services are delivered in accordance with the teachings of the Catholic Church.

Mercy Health cares for communities in Victoria, southern New South Wales, northern Queensland, Western Australia and the Australian Capital Territory.

Our Values:

Compassion, Hospitality, Respect, Innovation, Stewardship, Teamwork

Values in action:

• Ensure the values of Mercy Health are incorporated into daily work practices for all staff.
• Be compassionate and provide support to staff, residents, patients, and clients.
• Consistently show respect and value each person’s dignity.
• Seek opportunities to be innovative for improvement.
• Communicate openly and honestly as an effecfive team member.
• Participate in Formation Opportunities.

Context for the Position:

The Quality & Improvement Unit at Mercy Health plays a central role in ensuring the highest standards of patient care and compliance with regulatory standards. As we continue our commitment to excellence, we are seeking a dynamic leader to oversee and enhance our Quality & Improvement Program within the Health Services division.

About the Position:

Reporting to the Executive Director, Transformation & Performance Improvement, the Director of Quality & Improvement will lead the development and implementation of strategies to drive continuous improvement in patient care and compliance across our healthcare facilities. This role is pivotal in fostering collaboration with internal stakeholders and external bodies to ensure adherence to quality standards and regulatory requirements.

• Develop and implement an integrated Quality & Improvement program aligned with organisational priorities.
• Establish effective clinical governance frameworks and committees to support high-quality care delivery.
• Cultivate collaborative partnerships with internal and external stakeholders, including government health departments.
• Ensure compliance with external reporting and legislative requirements.
• Support staff capability development in Quality & Improvement through education and coaching.
• Implement robust systems for incident management and clinical audit processes.
• Lead accreditation and compliance initiatives, ensuring organisational preparedness.
• Foster a culture of consumer-centred care through feedback frameworks and processes.
• Recruit and manage a high-performing team, providing direction and support for strategic objectives.

Selection Criteria:

• Demonstrated ability to engage and empower staff to lead high-performing teams.
• Experience in developing and embedding organisation-wide Continuous Improvement methodologies and cultures.
• Understanding of the healthcare environment, including safety, quality, financial, and system drivers.
• Experience in establishing and maintaining strategic relationships with internal and external stakeholders.
• Commitment to the mission and values of Mercy Health and Catholic Health.
• Posifive attitude, collaborafive, striving, and agile.

For access to the full informafion pack and to apply for this posifion, please visit our dedicated microsite:

If you wish to discuss this opportunity further, please reach out to our leading consultants from Alumni Global: