Director, Services

We’re Civica and we make software that helps deliver critical services for citizens all around the World. From local government to central (federal) government, to education, to health and care, over 5000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work across the globe supporting the needs of citizens and those that service them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to champion the use of technology in public services, to improve outcomes for citizens and public sectors organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Requirements
About the Role
As a Director, Services you will have overall responsibility for executing the Group’s services strategy within our Local Government division. You will deliver high value implementation services and solutions that exceed customer expectations. You will be working closely with your divisional Executive Director and Global Services Director.
This is a senior leadership role where you will be leading a team of project and services professionals collaborating with leaders across functions such as Sales, Support, Development, Product and Central Functions.
Key Responsibilities

• Plans, budgets and coordinates the performance of the division’s support function, to consistently achieve customer satisfaction and operational support targets.
• Provides robust and predictable forecasts for services revenue and recurrings
• Leads resource management activities including attainment of utilisation targets, delivering within cost budget, monitoring and evaluating resource skills and requirements to ensure the appropriate structure is in place to deliver business needs
• Devises and implements scalable strategies and delivery models to drive results around service quality and profitability
• Works closely with Product Leads to design the service implementation and Go-To-Market of new products and services.

Ideally you will have

• Extensive operational leadership experience & ability to operate in a fast-paced environment
• Demonstrable commercial judgement and acumen
• Experience in managing complex teams including remote teams, providing leadership in an environment of ambiguity.
• Effectively engage and influence stakeholders at all levels.
• Experience in leading a customer-facing business and relationship building with C-level customers
• Extensive understanding of development lifecycle and delivery.
• Highly analytical and data driven decision making, comfortable in utilising metrics and tools to inform decision making.
• Project Management Experience (PRINCE2) & knowledge of project delivery within GovTech (Desirable)

Benefits
Why you'll love working with us.
We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:
We're all different - and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.
We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.